About

Member Stories

At UFCU, you’re a partner, not an account number. But don’t just take it from us — hear it straight from UFCU Members.
  • Straightforward, No-Nonsense Banking

    Jesse P appreciates UFCU’s modern conveniences, like digital services and the Mobile Banking app. And he relies on UFCU staff to help him handle everyday issues.

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  • A Mom-and-Pop Shop, on a Larger Scale

    Michael and Elizabeth joined UFCU in 1965, when they came to The University of Texas at Austin™. Now Members for more than 50 years, they’ve grown from young UT students to seasoned credit union Members, and they’ve witnessed the growth of their credit union too.

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  • Helping Members Get Things Done

    The first time Benny G needed to buy a car, he didn’t know much about the car-buying process. He bought a car and originally financed with another institution at 18%. But with help from his UFCU representative, Benny worked to improve his credit rating, refinanced his auto loan at 2.9%, reduced his monthly car payment by more than $100, and took two years off of his loan term! With reliable transportation, Benny has found more opportunities at school and work. He’s getting things done.

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  • Membership and Retirement Made Easy

    Barry H has been a UFCU Member for more than 30 years, and he doesn’t plan on changing. Now retired from the University of Texas at Austin™, Barry enjoys photography and the ease of retirement.

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  • Partners Through Every Life Moment

    Ariana F has partnered with UFCU through all her big life moments. Together with UFCU, she has financed three cars, benefitted from a flexible credit program, started using digital services, and is now saving for her kids’ future.

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  • Staying Connected

    Genest L first started hearing about the difference between traditional banks and credit unions in 2008. She decided then to move away from her “big bank” and go with a credit union. She loves that she went local, and has been with UFCU ever since.

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  • UFCU has always been there for our family.

    Whether it be a mortgage or an auto loan, the personal service and great rates we received have definitely earned our loyalty.

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  • Poetry and Inspiration

    Jeffery H likes to write poems about the things that affect him, and he says being a Member of his first ever credit union affects him. Inspired, he wrote a poem about UFCU, and we’re proud to share what he has to say about us.

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  • Pushing Past Obstacles for Home Ownership

    Patrick and his wife were relocating from California with a home under escrow, and only three weeks to move to Texas. They were working with another lender to buy a home in the Austin area, but there were multiple issues with the underwriting process. That’s when they turned to UFCU.

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  • University Federal Credit Union takes care of you to the penny.

    During and after the 2008 financial crash, UFCU has been the most effective, dynamic, and relentlessly helpful to me and my business.

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  • At UFCU, It’s All About You

    UFCU is the finest example I’ve ever encountered of what a credit union should be. I can’t imagine us doing our banking anywhere else.

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  • Exploring Options Together

    Rachel S has been a Member of UFCU since she graduated from high school in 2005. She has taken advantage of many services, including her first checking account, credit card, car loan, and line of credit. When she got married, she expanded her membership with UFCU by opening a joint account. Now that they have a daughter, they’re excited to start exploring more options for their future with UFCU.

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  • Appreciation for Banking Locally

    David G has a love for Austin and the advantages of banking locally. He left the city for a while and tried Houston and Dallas, but loved UFCU so much, he refused to bank elsewhere. Back where he belongs, David is grateful that UFCU has been around to take part in his bigger life moments.

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  • Long-Lived Member and Community Service

    Cady C joined UFCU when she first arrived in Austin in the late 70s and has been a Member ever since. Her children’s first savings accounts and, much later, first car loans were with UFCU. Cady says she joined for the service and ultimately sticks around because she’s proud of what her financial institution does for the community.

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  • Regaining Control

    Justin C opened his first account with UFCU when he was 12 years old, and has been with UFCU ever since. Over the years, he’s learned a lot about managing his finances and has even conquered identity theft.  

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  • Authenticity and Integrity

    James H and his wife first joined UFCU when they bought their home. Since then, they have relied on UFCU for strategies to reduce their debt and simplify their lives.

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  • UFCU still has the same great customer service it had 25 years ago.

    I can't remember a time when I haven’t been satisfied with the help I've received from UFCU representatives.

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  • Dream It, Achieve It

    Several years ago, Stacie C went through a tough divorce. Her credit score was devastated, her car was repossessed, and she was in serious need of a vehicle. Stacie decided she had to get back on financial track. She went to UFCU with a lot of questions and little hope, but soon discovered that it is indeed possible to see real results in a short time.

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  • Making Everyday Finances Affordable

    Annabel M decided to open an account at UFCU because she had heard great things from her friends. When she finally visited a financial center, she confesses to being impressed by the staff’s attention to detail, the helpful advice, the friendly attitudes — and the free coffee.

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  • My Ideal Financial Institution

    Glo V has been a Member of UFCU for over a decade. Over the years, she has come to appreciate the advantages credit unions offer over traditional financial institutions, especially when it comes to loan rates. From New York to back home here in Austin, Glo relies on UFCU to go above and beyond for all her banking needs.

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