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Severe weather in Texas has created a difficult situation for many communities across Texas. If you were affected, you are not alone. We offer important information in the 2021 Winter Storm Relief and General Relief Resources sections below.
Compounding the challenge, the COVID-19 coronavirus is an ongoing force in our community, affecting our lives and livelihoods. You can count on us to serve your financial needs with care and compassion. If you can benefit from pandemic-related information or opportunities, please see the Covid-19 Relief and General Relief Resources sections below.
Regardless of what you might be struggling with, UFCU is offering current Members low-interest, Member relief loans. Apply online, or call (512) 498-2277 to find out if you qualify.
We are tracking the best information available from government sources and others to make operational decisions that promote your well-being and that of our employees. We will get through this together.
Se habla español. Favor de llamar al (800) 252-8311 para dudas y preguntas. Nuestros representantes están a su disposición para ayudarle.
If your financial well-being has been affected by the 2021 Winter Storm, consider these opportunities:
If your business is facing financial difficulties in the wake of the storm, we’re here to help. Members who need assistance with their business accounts can call (512) 493-0531 or (800) 252-8311, and select option 5 then option 1. We’ll help you navigate options that we’re offering right now, as well as other resources that may be available for your business.
Please consider these resources if you have been affected by severe weather in Texas:
COMMUNITY RESOURCES – TRAVIS/HAYS/WILLIAMSON COUNTIES
COMMUNITY RESOURCES – GALVESTON COUNTY
The City of Galveston’s municipal utilities department is continuing to assist turning off water at vacant properties. If your property is vacant or if you have had a pipe burst and needs the water turned off, please contact (409) 797-3971 for assistance.
If you have been affected by the recent weather event, we are here to help. UFCU Insurance Services™ is open Monday – Friday, 8:30 AM – 5:30 PM, and Saturday, 10 AM – 2 PM. If you need assistance, please call (512) 421-8100. In the case of high call volume, please leave a message and we will return your call as quickly as possible.
After the cold temperatures passed, many Members experienced water damage in their home or property. At UFCU Insurance Services, we are assisting Members with losses from broken pipes. For your safety, please be aware of these facts and best practices:
We are here to assist you as you work to recover. Please contact UFCU Insurance Services at (512) 421-8100. We are available Monday – Friday, 8:30 AM – 5:30 PM, and Saturday, 10 AM – 2 PM. In case of high call volume, please leave a message for us, and we will return your call as quickly as possible.
Consider these additional tips for filing a weather-related insurance claim.
As we work together to come out of this pandemic, we stay committed to the welfare of every Texan and UFCU Member. UFCU will continue to require face coverings inside our financial centers. Read More
If your life or livelihood has been affected by COVID-19, consider taking advantage of any of these services:
If your business is facing financial difficulties as a result of COVID-19, we’re here to help. Members who need assistance with their business accounts can call (512) 493-0531 or (800) 252-8311, and select option 5 then option 1. We’ll help you navigate options that we’re offering right now, as well as other resources that may be available for your business.
Additional stimulus payments for Americans have been initiated through the American Rescue Plan Act of 2021. If you are eligible for this round of stimulus payments, UFCU will deposit this payment beginning Monday, March 15, 2021. Your financial health is our top priority. Your best first step is to reach out to the IRS to determine your past and previous stimulus payments status.
As the COVID-19 health crisis continues, here are some community resources that are available to protect or assist you and your family:
AUSTIN REGIONAL CLINIC (ARC)Call ARC at 1-866-453-4525, and schedule a COVID-19 vaccine appointment (wait times are long).Create an account online, and schedule an appointment for a COVID-19 Vaccine https://www.austinregionalclinic.com
BAYLOR SCOTT AND WHITE FAMILY MEDICINEWill need to call.425 University Blvd. Round Rock, TX 78665 512-509-3733
CVSSchedule online. The website lists all CVS pharmacies that have vaccines by town and indicates if they are full this week or have availability. https://www.cvs.com/immunizations/covid-19-vaccine
FAMILY HOSPITAL SYSTEMSOnly accepting 1A and 1B at this time. Check back daily. https://familyhospitalsystems.com/services/covid-19
FAMILY MEDICINE ASSOCIATES OF ROUND ROCKMust be current patient to receive vaccine.7200 Wyoming Springs Dr. Suite 600 Round Rock, TX, 78681512-244-1996
HEBSchedule online. Click on “auto open”, and choose “miles radius” (recommend selecting 50-mile radius).https://vaccine.heb.com/scheduler1-800-811-8620
LIBERTY HILL PHARMACYClick on vaccine interest list on main web page, and provide basic demographic information. They currently have vaccines; however, they will contact you for an appointment based on their interest listhttps://www.libertyhillpharmacy.com
RANDALLS/ALBERTSONSSchedule online, but at this time only accepting 1A, IB and schools/ educators. Check back daily.https://www.mhealthappointments.com/covidappt
WALGREENSSchedule online and search by multiple zip codes in Austin and surrounding areas.https://www.walgreens.com/findcare/vaccination/covid-19
WALMARTSchedule online. Create a Walmart account if you don’t have one.It will auto populate by your location. Click on each pharmacy that appears on the map to find out if they have vaccines. Currently, they are only accepting 1A, 1B and schools/educators. Check back daily.https://www.walmart.com/account/login?returnUrl=%2Fpharmacy%2Fclinical-services%2Fimmunization%2Fscheduled%3FimzType%3Dcovid
ST. LUKE’S HEALTHSchedule onlinehttps://www.stlukeshealth.org/covidvaccine
GALVESTON COUNTY/UNIVERSITY OF TEXAS MEDICAL BRANCH (UTMB)Schedule onlinehttps://utmbhealth.com/vaccine
GALVESTON SPECIALTY PHARMACY Will need to call707 23rd streetGalveston, TX 77550409-877-7029
LEAGUE CITY FAMILY CLINICWill need to call1507 League City Parkway Suite 200League City, TX 77573281-525-6290
SULLIVAN PHARMACY Will need to call1140 Grand AvenueBacliff, TX 77518281-339-4577
ROSA PHARMACYWill need to call10915 Scarsdale BlvdHouston, TX 77089281-481-6602
AUSTIN PUBLIC HEALTHhttps://austintexas.gov/covid19-vaccines
BAYLOR SCOTT AND WHITEYou will need to create an account.https://www.bswhealth.com/covid-vaccine
HILL COUNTRY MEMORIAL HOSPITALhttps://airtable.com/shrXmHNPOSvUs4Bf8
Harris County Public Health>Schedule online (waitlist and appointment)https://publichealth.harriscountytx.gov/Resources/2019-Novel-Coronavirus/Register-for-COVID-19-Vaccine
We appreciate your patience during this time. We recognize that some financial needs require an in-person meeting or a drive-thru teller. A complete listing of services at each UFCU location can be found in the Quick Service Guide. Check this guide before you visit a lobby or drive-thru to confirm you can get the service you need. In general:
Preparing for life’s challenges is difficult under normal circumstances. A global pandemic and economic concerns can make meeting financial objectives more daunting than ever. We’re here to help you make smart financial decisions that help you maintain your financial health during this difficult time.
Explore the following crisis-related articles, or visit UFCU.org/Learn for more education about how to keep your finances on track.
Unfortunately, swindlers are taking advantage of stressful circumstances. Be wary of unfamiliar products or services, especially any that attempt to take your personal information. You might be asked to donate or to purchase services or medical care with organizations that turn out to be fraudulent.
If you think you have fallen victim to a scam or might have given your personal, payment, or account information to a bad actor, please call Member Services at (800) 252-8311. We’re here to help.
Follow these guidelines to keep your accounts secure:
At UFCU, we strongly believe in fair and honest products and outstanding Member service. We credit these values with making us Austin’s largest locally owned financial institution, also serving Galveston County. We focus on people, not profits. And during this crisis, our commitment to our Members is stronger than ever.
Become a UFCU Member Today
Yes, depending on your situation. We are offering low-interest, Member Relief loans for existing Members. If you qualify, there will be no payment for up to 90 days. Please call (512) 498-2277 to explain your situation and see how we can help.
Yes, depending on your situation. Members may be able to skip payments on existing consumer loans and credit cards. Please call (800) 252-8311 to share your story and see how we can help.
We are working with Members who need assistance with their existing UFCU mortgage payments. Please call (800) 240-4214 to share your situation and see how we can help.
Yes. We offer the UFCU Mobile Banking app, which lets you make secure mobile deposits, transfer funds, view your account balances and recent activity, and more. Check out our library of video tutorials, or visit our Mobile Banking page.
Yes. Your deposits with UFCU are federally insured by the NCUA for up to $250,000 per Member. Learn More
The following transactions can be completed at select locations: Deposits, withdrawals, transfer of funds within UFCU accounts, loan payments, getting a new debit card, balance inquiries, and account history. Our Quick Service Guide covers the most up-to-date details about locations and services, so you can quickly discover where and how to get your financial errands done.
We are not certain. We will continue to monitor the situation and will open lobbies when it is safe to do so. Please call us at (800) 252-8311 to schedule an appointment.
Due to a nationwide disruption of coin circulation, the Federal Reserve has temporarily placed limits on coin availability. There is a limit of one roll of quarters per Member per day.
Call Member Services at (800) 252-8311. Please allow extra time for your call, as wait times are unpredictable. We appreciate your patience and understanding.
We have compiled trusted online resources, nonprofit organizations, and government agencies that offer support and important information. Please take advantage of these services if you need them.
Aunt Bertha is a social care network that connects people and programs — making it easy for people to find social services in their communities. Simply type in your ZIP code to find resources in your area.
2-1-1 Texas, a program of the Texas Health and Human Services Commission, helps Texas citizens connect with the services they need. 2-1-1 Texas, or (877) 541-7905, is a free, anonymous social service hotline available 24 hours a day, 7 days a week, 365 days a year.
ConnectATX.org, a program of the United Way for Greater Austin, helps connect residents to resources in the community. It is available in several languages.
Galveston County Daily News has a list of resources of all kinds for residents of the Galveston area.
Central Texas Food Bank has created an online map and search tool to locate access to groceries, hot meals, and meals for children.
Help-At-Home Kits. CapMetro’s MetroAccess clients can request free delivery to their doorstep of a Help-At-Home kit that includes shelf stable items such as vegetables, fruits, beans, soup, tuna, and peanut butter.
Foodpantries.org provides a searchable list of Galveston-area food pantries along with information about subsidized groceries.
Central Texas families needing child or adult diapers can find a list of distribution sites at Austin Diaper Bank. This organization’s site also lists many other helpful resources. In Galveston, you can contact the Galveston Diaper Bank to learn more about where to get diapers.
Personal Protective Equipment (PPE) Distribution offers free hand sanitizer, masks, and informational materials. For a list of PPE distribution locations and dates in Austin, visit austintexas.gov/ppe.
Texas Apartment Association has established a resource page for renters statewide and their rights and protections.
Eviction Resources are available to assist residents with legal assistance, emergency grants for rent or utilities, alternate housing, short-term motel vouchers, or placement in a local shelter.
Austin Tenants Council provides counseling related to the eviction process, tenant-landlord issues, disputes, and fair housing issues.
The following information is through the City of Austin and includes local, state, and federal resources.
The Neighborhood Housing and Community Development (NHCD) Department offers information and referrals to assist impacted community members with immediate housing needs including resources for homeowners and resources for renters.
Avoiding Mortgage Foreclosure website provides information about refinancing or modifying mortgage loans, lowering payments, or other solutions to avoid foreclosure.
Rental Payment Assistance website provides resources to help pay rent and utilities.
The City of Austin Economic Development Department is offering services for struggling businesses. They include free business coaching, emergency planning resources, and a Family Business Loan Program.
The City of Galveston has created a dedicated web page with resources available at the local, state, and federal level for small business impacted by COVID-19.
The City of Austin has taken steps to ensure its customers have uninterrupted access to utility services. Immediate assistance is available to its customers. Austin Energy, which manages customer care and billing for all City of Austin utilities, also offers several programs that help customers stay on track with their utility bills:
Both City of Austin Utilities Payment Centers are closed to the public. Click here to learn more about other ways customers can pay their utility bill.
Residential and commercial utility customers can contact the Customer Care Contact Center at (512) 494-9400, apply at austinbillhelp.com, or email firstname.lastname@example.org with any questions. Options include emergency assistance, special payment arrangements, and discounts according to income guidelines.
You can also find our routing number inside Online Banking by clicking on the "Routing & Account Number" button at the top of the Balances menu.
To locate your account number, log into Online Banking and click on the "Routing & Account Number" button at the top of the Balances menu.
The following pop-up will appear.