Photos, Videos, Events, Promotions & Jobs
Events, Promotions, Jobs & Articles
Company Info, Services & Connections
Video, Tutorial, Demos & Seminars
Photos and Short Videos
Life can be unpredictable. You can count on us to serve your financial needs with care and compassion. As stop-gap assistance in meeting challenges beyond your control, UFCU is offering current Members low-interest, Member relief loans.
Apply online, or call (512) 498-2277 to find out if you qualify.
If you can benefit from pandemic-related information or opportunities, please see the Covid-19 Relief and General Relief Resources sections below.
If you have been affected by a severe weather event, we are here to help. Contact UFCU Insurance Services™ at (512) 421-8100. In the case of high call volume, please leave a message and we will return your call as quickly as possible. Consider these
additional tips for filing a weather-related insurance claim.
Se habla español. Favor de llamar al (800) 252-8311 para dudas y preguntas. Nuestros representantes están a su disposición para ayudarle.
As we work together to come out of this pandemic, we stay committed to the welfare of every Texan and UFCU Member. UFCU will continue to require face coverings inside our branches.
If your life or livelihood has been affected by COVID-19, consider taking advantage of any of these services:
If your business is facing financial difficulties as a result of COVID-19, we’re here to help. Members who need assistance with their business accounts can call (512) 493-0531 or (800) 252-8311, and select option 5 then option 1. We’ll help you navigate options that we’re offering right now, as well as other resources that may be available for your business.
Additional stimulus payments for Americans have been initiated through the American Rescue Plan Act of 2021. If you were eligible for this round of stimulus payments, UFCU deposited this payment beginning Monday, March 15, 2021. Your financial health is our top priority. Your best first step is to reach out to the IRS to determine your past and previous stimulus payments status.
As the COVID-19 health crisis continues, here are some community resources that are available to protect or assist you and your family:
Vaccine locations in the Central Texas/Coastal area.
Find Vaccines Near You
Most UFCU locations are open for walk-in business while observing safety measures. Currently, masks are optional for vaccinated people. While face coverings are not required at UFCU locations, we encourage those not fully vaccinated or at high risk to continue to use face coverings. We ask that you refrain from visiting a lobby if you feel unwell. A complete listing of services at each UFCU location can be found in the Quick Service Guide.
Preparing for life’s challenges is difficult under normal circumstances. A global pandemic and economic concerns can make meeting financial objectives more daunting than ever. We’re here to help you make smart financial decisions that help you maintain your financial health during this difficult time.
Explore the following crisis-related articles, or visit UFCU.org/Learn for more education about how to keep your finances on track.
Unfortunately, swindlers are taking advantage of stressful circumstances. Be wary of unfamiliar products or services, especially any that attempt to take your personal information. You might be asked to donate or to purchase services or medical care with organizations that turn out to be fraudulent.
If you think you have fallen victim to a scam or might have given your personal, payment, or account information to a bad actor, please call Member Services at (800) 252-8311. We’re here to help.
Follow these guidelines to keep your accounts secure:
At UFCU, we strongly believe in fair and honest products and outstanding Member service. We credit these values with making us Austin’s largest locally owned financial institution, also serving Galveston County. We focus on people, not profits. And during this crisis, our commitment to our Members is stronger than ever.
Become a UFCU Member Today
Yes, depending on your situation. We are offering low-interest, Member Relief loans for existing Members. If you qualify, there will be no payment for up to 90 days. Please call (512) 498-2277 to explain your situation and see how we can help.
Yes, depending on your situation. Members may be able to skip payments on existing consumer loans and credit cards. Please call (800) 252-8311 to share your story and see how we can help.
We are working with Members who need assistance with their existing UFCU mortgage payments. Please call (800) 240-4214 to share your situation and see how we can help.
Yes. We offer the UFCU Mobile Banking app, which lets you make secure mobile deposits, transfer funds, view your account balances and recent activity, and more. Check out our library of video tutorials, or visit our Mobile Banking page.
Yes. Your deposits with UFCU are federally insured by the NCUA for up to $250,000 per Member. Learn More
Yes, if the location is not on an educational campus or is not temporarily closed. See our Quick Service Guide for more information. Learn about safety precautions required of Members who perform their transactions in person.
The following transactions can be completed at select locations: Deposits, withdrawals, transfer of funds within UFCU accounts, loan payments, getting a new debit card, balance inquiries, and account history. Our Quick Service Guide covers the most up-to-date details about locations and services, so you can quickly discover where and how to get your financial errands done.
Call Member Services at (800) 252-8311. Please allow extra time for your call, as wait times are unpredictable. We appreciate your patience and understanding.
We have compiled trusted online resources, nonprofit organizations, and government agencies that offer support and important information. Please take advantage of these services if you need them.
Aunt Bertha is a social care network that connects people and programs — making it easy for people to find social services in their communities. Simply type in your ZIP code to find resources in your area.
2-1-1 Texas, a program of the Texas Health and Human Services Commission, helps Texas citizens connect with the services they need. 2-1-1 Texas, or (877) 541-7905, is a free, anonymous social service hotline available 24 hours a day, 7 days a week, 365 days a year.
ConnectATX.org, a program of the United Way for Greater Austin, helps connect residents to resources in the community. It is available in several languages.
Galveston County Daily News has a list of resources of all kinds for residents of the Galveston area.
Central Texas Food Bank has created an online map and search tool to locate access to groceries, hot meals, and meals for children.
Help-At-Home Kits. CapMetro’s MetroAccess clients can request free delivery to their doorstep of a Help-At-Home kit that includes shelf stable items such as vegetables, fruits, beans, soup, tuna, and peanut butter.
Foodpantries.org provides a searchable list of Galveston-area food pantries along with information about subsidized groceries.
Central Texas families needing child or adult diapers can find a list of distribution sites at Austin Diaper Bank. This organization’s site also lists many other helpful resources. In Galveston, you can contact the Galveston Diaper Bank to learn more about where to get diapers.
Personal Protective Equipment (PPE) Distribution offers free hand sanitizer, masks, and informational materials. For a list of PPE distribution locations and dates in Austin, visit austintexas.gov/ppe.
Texas Apartment Association has established a resource page for renters statewide and their rights and protections.
Eviction Resources are available to assist residents with legal assistance, emergency grants for rent or utilities, alternate housing, short-term motel vouchers, or placement in a local shelter.
Austin Tenants Council provides counseling related to the eviction process, tenant-landlord issues, disputes, and fair housing issues.
The following information is through the City of Austin and includes local, state, and federal resources.
The Neighborhood Housing and Community Development (NHCD) Department offers information and referrals to assist impacted community members with immediate housing needs including resources for homeowners and resources for renters.
Avoiding Mortgage Foreclosure website provides information about refinancing or modifying mortgage loans, lowering payments, or other solutions to avoid foreclosure.
Rental Payment Assistance website provides resources to help pay rent and utilities.
The City of Austin Economic Development Department is offering services for struggling businesses. They include free business coaching, emergency planning resources, and a Family Business Loan Program.
The City of Galveston has created a dedicated web page with resources available at the local, state, and federal level for small business impacted by COVID-19.
The City of Austin has taken steps to ensure its customers have uninterrupted access to utility services. Immediate assistance is available to its customers. Austin Energy, which manages customer care and billing for all City of Austin utilities, also offers several programs that help customers stay on track with their utility bills:
Both City of Austin Utilities Payment Centers are closed to the public. Click here to learn more about other ways customers can pay their utility bill.
Residential and commercial utility customers can contact the Customer Care Contact Center at (512) 494-9400, apply at austinbillhelp.com, or email email@example.com with any questions. Options include emergency assistance, special payment arrangements, and discounts according to income guidelines.
You can also find our routing number inside Online Banking by clicking on the "Routing & Account Number" button at the top of the Balances menu.
To locate your account number, log into Online Banking and click on the "Routing & Account Number" button at the top of the Balances menu.
The following pop-up will appear.