Employee Stories

Top-Notch Service

For Melissa A, who celebrated 20 years with UFCU this year, UFCU is like family. Great service, passion for helping others, and a commitment to the membership make it her ideal workplace. At UFCU, it’s all about Member service. Melissa says, “Our Member-focused goals are perfectly aligned with my passion for helping Members make sound financial decisions and my hope to help make their dreams a reality.” The top priority at UFCU is to stand behind every Member. The commitment of every employee is to membership, top-notch service, a high level of integrity, and a clear focus on community and education. “This is what makes UFCU special, adds Melissa. “I cannot think of a better place to work!”

Employee Melissa A
Employee Since 1999
Title Financial Center Manager

Camaraderie

I have worked in several different departments and different roles over my tenure at UFCU, and I can truly say that everyone is part of my second family. Everyone is here to lend a hand and answer any questions, and we all genuinely care about each other. I wake up every morning excited to go to work, not only to help our Members, but also to see my coworkers.

Finances and financial well-being are tough topics that weren’t really discussed much in the past. Now, however, financial responsibility and wellness are important for our future. As a mortgage loan officer, my job is to guide our Members through one of the biggest and most expensive financial decisions of their lives.

As tough as my job is, I get the most satisfaction from knowing that I am able to help Members purchase homes for their future, whether it’s their first home or the next step for a changing family. I truly enjoy the opportunity to help our Members invest in their financial futures!

Employee Rohan K
Employee Since 2005
Title Mortgage Loan Officer

Walking the Talk

UFCU is an organization that walks the talk, from its executive staff to its newest employees. Over the years, I’ve come to learn that our mission, “To provide for the well-being of our Members,” encompasses providing for the total well-being of both internal and external membership.

Since I began my employment with UFCU, I have earned a position in the department that I’ve always wanted to work in — one that utilizes my degree and allows me to exercise my passion.

Throughout my employment with UFCU, I have been encouraged to grow both personally and professionally. UFCU has become more than just a workplace. It’s an environment that fosters lasting friendships and impactful mentorships. I appreciate UFCU’s focus on diversity and the importance of a well-rounded work-life balance.

Employee Alexis R
Employee Since 2012
Title Learning and Development Specialist

Members, Colleagues, and Community

It all started at orientation. I can honestly say that it was the most professionally run introduction I’ve ever experienced at any size organization. “Living a shared vision of purpose” is not just a goal. It’s vibrantly obvious in the culture of UFCU. How well we treat our Members, our colleagues, and our community is critically important and paramount to our success.

Although I joined UFCU with extensive experience in commercial credit and lending, I truly enjoy the diversity of my work and discovering new roles and processes. It is very motivating to join a company that genuinely puts the well-being of Members and employees at the forefront of all activities. Clearly this core attribute pays off, as independently surveyed Member and employee satisfaction rates are off the charts.

I thoroughly enjoy working with my team in a collaborative and cohesive way. It goes further than that, though, as a high level of interdepartmental cooperation exists as well. Everyone at UFCU knows that the goal is to get the entire ship moving forward and in the right direction, not just their individual department. As a result, I leave work each day with a strong sense of accomplishment from helping our Members. I wish I’d found this place 20 years ago.

Employee John D
Employee Since 2015
Title Loss Mitigation Specialist

More than Just a Job

I sincerely believe our lives are given value through the connections and positive differences we make in the lives of others. At UFCU, we have made “relationships are all there is” an integral part of our corporate philosophy. Outside of my own family, the connections made with our Members and my coworkers are where I find my greatest opportunities to help make changes for the better. The strong leadership and support we receive every day make my job a joy, and I’m grateful and proud to be a part of such an outstanding organization.

I love being a part of educating our Members. It is a wonderful moment when I’ve taken something that appears complex and frightening and helped a Member to see it as simple and understandable. Every day, I have the opportunity to shine a light for someone and improve his or her day and life in some small manner. I can’t imagine a more fulfilling way to have spent a part of my life than being a helping hand to so many wonderful people. I know, without a doubt, that UFCU has given me the opportunity to be a positive influence in the lives of others, and I will always be grateful for that.

Employee Jacquelyn G
Employee Since 2008
Title Mortgage Servicing Admin

Life-Changing Relationships

My first year with UFCU has been more rewarding than I could have ever imagined. I have never worked for an organization that places such a high value on education and giving back to the community. The relationships I’ve built at UFCU are life-changing, and I couldn’t be more proud to be a part of the UFCU family. Working in the Information Technology department means I do a lot of work behind the scenes, partnering with our business units to innovate and create technical solutions in the age of digital banking. This, in turn, helps us better serve our Members not only today, but for many years to come.

Employee Yashar T
Employee Since 2015
Title Sr Application Engineer

Finding Her Work Family

Having moved from another city with no friends, family, or support system in Austin, working at UFCU has truly allowed me to find a supportive and inspiring work family. Relationships are all there is, and I have the pleasure of working with others who truly value those relationships. This organization cares about our employees’ holistic health, not just physically but emotionally, financially, socially, and professionally as well. I’ve grown leaps and bounds, both professionally and personally, since working here.

Employee Amber D
Employee Since 2016
Title Benefits Specialist

Living Our Values

Being a part of the UFCU family has been a remarkable experience. UFCU lives up to its values day in and day out, providing for the well-being of our Members by putting them first. To ensure we are always reaching the remarkable level of service we pride ourselves on, UFCU has established a team of exceptional individuals that I feel privileged to be a part of.

Each and every day, I am able to educate our Members about our services, and provide them with the financial tools they need to succeed. At UFCU, we understand that our Members are as diverse as their needs, and we connect with each Member above and beyond the level of service offered at other financial institutions. I enjoy coming to UFCU every day, because I know that I’m going to have a positive impact on our Members’ well-being, beyond their expectations.

Employee Charles T
Employee Since 2014
Title Member Viewpoint Program Manager

Culture and Values in Action

I've had the pleasure of calling University Federal Credit Union my “home away from home” since 2002, when I was hired as a teller. At the time, I was looking for a part-time position to make ends meet while I was finishing my degree; little did I know that joining the UFCU family would be one of the best decisions of my life. People look surprised when I tell them how long I’ve worked for UFCU, but the truth is, I can’t think of any place I’d rather be. Even after 16 years, UFCU continues to provide me with opportunities to grow personally and professionally. As a member of the Organizational Development team, I get to see UFCU’s culture and values in action every day. We have a saying at UFCU that “Relationships are all there is,” and I can say from firsthand experience that, at UFCU, it’s true!

Employee Chelsea D
Employee Since 2002
Title Assistant Manager - Learning and Development

Passionate About Helping Others

Working at UFCU provides a daily opportunity to serve the community through Member and employee advocacy. I feel like my time at UFCU working for our Members has defined who I am, as a professional. I love coming to work each day knowing I’m surrounded by other professionals who are passionate about helping others! In my free time, I enjoy spending time on the lake, and playing board or video games with friends and family. Some of my family lives on Lake Travis, so we spend time boating, fishing, and swimming during the warm three quarters of the year. Around town, I like to visit all the different local watering holes, and look for the next best dive to grab a bite or beverage. Considering the best way to survive Texas’ summers is to keep wet, you can usually find me at Barton Springs, the Greenbelt, or floating on a river or lake. And after some laps around “Loop 1,” I’ve found that Home Slice and Pinthouse Pizza are consistently great places to grab a slice!

Employee James B
Employee Since 2013
Title Senior Quality Control Analyst

UFCU Cares

It has been a pleasure to have grown both personally and professionally with UFCU. One thing that stands out to me is the degree to which the leadership team fosters an environment that supports the growth and development as well as the well-being of each individual contributor. This level of care allows for a collaborative environment where everyone goes out of their way to support each other. Beyond that, there is a constant openness to feedback. It’s not only encouraged, but acted upon in meaningful ways. It is in this atmosphere that we are excited to provide the highest level of service to each other, our Members, and the community. I am proud to work for an organization that truly cares so much. UFCU has been an inspiring place to work. I’ve been an employee since 2013 and a Member since I was in the third grade! I will be a Member for life.

Employee Timothy D
Employee Since 2013
Title Product/Channel Analyst

Success and Happiness

When I became a Member and employee of UFCU, my life changed forever. Prior to that moment, my husband and I were struggling financially and emotionally, both trying to find our place in this world after the military. The support network we always had in the military was gone, and for the first time in my life, I felt alone. I was living paycheck to paycheck, paying rent with cash advances off my credit card, barely making it. However, all that changed when I started working at the credit union. I found a great network of amazing mentors and leaders who helped me find success and financial stability. I transferred all of my high-interest debt to a significantly lower-rate credit card, which allowed us to pay off over $25,000 in credit card debt. Over the years, I have purchased three cars with UFCU, each with a lower interest rate as my credit improved. We bought a house in 2014, something we had believed was only a dream. Now, I come to work every day and help other Members find their financial freedom just like I did. I believe it’s through the desire to help those around us that we find true success and happiness. I am grateful to be a life-long Member and honored to work here.

Employee Jamie C
Employee Since 2012
Title Financial Health Program Specialist

Focus on Family

We are one big family. We are all here for the same purpose: to serve our Members. I value working for a company that places such importance on the education of its members, and I love the interaction with our Members. It’s a great feeling knowing you have helped someone with the purchase of their home. I always strive to put myself in their shoes and understand their needs.

Employee Melanie M
Employee Since 2008
Title Seton Relocation & Marketing Coordinator

Changing Lives

University Federal Credit Union has been a blessing in my life! Simply put, they are the greatest employer for whom I have ever worked. The leadership at UFCU is extraordinary! I love our membership; my passion, drive and concern for others go well beyond my position at UFCU. Truly, I am so proud to be a part of such a first-class organization. UFCU is changing lives, providing opportunities, and developing deeper, life-lasting relationships.

Employee Lynn H
Employee Since 2007
Title Collector

Exceeding Expectations

I was lucky enough to be hired as a Mortgage Loan Officer in January of 2009. I didn’t know much about credit unions until I came to work here, so I had no idea what to expect. Being part of the UFCU Mortgage family and the UFCU family has exceeded my expectations by far! I am thrilled to come to work each day, knowing I have the best team to support me, bar none. I feel part of something that is honest and full of integrity. Helping people make what is almost always the largest purchase of their lives is so exciting, and knowing we’ve made a difference to them makes me happy to come to work each day. I am so proud to say I work at UFCU and so grateful to everyone here that makes me feel that way.

Employee Tiffany H
Employee Since 2009
Title Mortgage Loan Officer

Every Contribution Makes a Difference

Working for a great organization like UFCU is both an honor and a privilege. UFCU has a strong culture, focused on enhancing Members’ lives while creating long-lasting relationships. The leadership is second to none and focuses on developing staff to put them in a position to succeed. I feel lucky that I am able to work and collaborate with high-character and talented individuals every day. The environment is especially unique to me because I feel everyone’s thoughts and opinions are valued, regardless of title or experience. Although my position is not Member-facing, I feel my contributions and work make a difference in the lives of UFCU Members and the surrounding community.

Employee Ben L
Employee Since 2008
Title Marketing Data Analyst 2

Human Capital as a Superpower

True focus on human capital definitely pays off! I’ve had the pleasure and honor of working for this best-in-class organization that truly values its Members, internally and externally. Since I started this inspirational and rewarding journey, it didn’t take me long to realize that UFCU has decoded the power of “meaningful, long-lasting relationships,” and it doesn’t spare any effort to continue enhancing this superpower. It just gets better and better every day!

Sometimes I have to pinch myself to make sure I’m not dreaming. There really is an organization that cares for the well-being of its most valuable asset: its people. At UFCU, we are very lucky and blessed to work with the finest team of kind, diligent, smart, and fun individuals (and this just to name a few talents). From leadership to operations, everyone is highly engaged in identifying ways to improve our business processes and provide exceptional services to our Members.

My favorite part of belonging to this amazing family is that people love what they do, and they are always willing to help others. Every morning coming into work, I feel very excited knowing that UFCU cares for me way beyond my expectations, and it makes me want to shine brighter to lighten the path of our Members and my UFCU community.

Employee Fernanda B
Employee Since 2015
Title Process Engineer

We have a culture that truly cares for one another.

Working at UFCU for over 13 years now has been a true joy and blessing for me. What I love most about UFCU is that we have a culture that truly cares for one another, as one team and one family. This helps us to focus on our membership and to remember why we show up to work on a daily basis — to make a difference in our Members’ lives!

Every day that I get to show up to help someone reminds me of my purpose at UFCU. I am forever grateful for all of the Member stories over the past years that have made an impact on me personally, and on my career at UFCU. Thank you for allowing me to serve our Members and for allowing me to be a part of their financial world.

Employee Rosalinda N
Employee Since 2003
Title Personal, Financial Representative 3

I’m just as excited to be here today as I was on my first day.

UFCU is a world-class organization that sets itself apart with integrity and principles. When I first joined the credit union, I was truly impressed with our President, Mr Tony Budet. He hosted a New Hire Orientation in his office where we got to sit with him and learn about both the company’s values and his personal values and motivation. I’ve never experienced anything like that at any other organization. Needless to say, it left a huge impression on me, and it was the beginning of what has been a great relationship and career for me here at UFCU.

Our motto that “relationships are all there is” is part of the foundation on which the company stands. This is an organization that aims to educate and empower its Members and employees alike, and I’m truly blessed to be part of something so great. When I reflect back on the 14 years I’ve been here and think about all the great people I’ve been fortunate to work with, I can genuinely say that I am just as excited about being here today as I was on my first day all those years ago!

Employee Latasha N
Employee Since 2003
Title Project Analyst

UFCU stands behind their mission.

UFCU genuinely puts our members’ needs first and foremost, and to be a part of a company that stands behind their mission is truly a blessing. There is something special within the walls of UFCU that is unlike any other corporate environment I’ve ever been a part of. There really is a sense of family and teamwork—we truly care about each other professionally and personally.

I am very fortunate to be able to come to work every day knowing that I’m making people’s dreams come true through home ownership. I’m able to do it in such a way that I am confident we are offering the very best service and product options possible. I’m proud to be surrounded by such great leaders and colleagues in our industry. We are growing, changing, and helping our Austin community every day.

Employee David M
Employee Since 2012
Title Mortgage Loan Officer

UFCU treats its members as partners.

There are many reasons why I love working at UFCU. Some of them include the culture, our leadership, and my teammates. Integrity is doing what’s right for our members, even when no one is looking. It’s great to be part of an organization that holds this value to the highest degree. Feeling good about what you do makes all the difference. I also feel very fortunate to have a leadership team that values the growth of employees and places the highest value in people. I feel that, through the example and direction of the leadership at UFCU, I have had an opportunity to develop myself professionally and personally, and I love the people I work beside.

I also love being able to provide value to the lives of our members. Sharing member education and the culture and beliefs of UFCU make my job a privilege. It is a wonderful feeling to save our members money and empower them to make good financial decisions. We strive to take down the walls of banking and provide an interactive partnership with each member. UFCU sees each member as an individual, and we offer our service accordingly.

Employee Elizabeth B
Employee Since 2011
Title PFR – Victory Lakes

People matter at UFCU.

What I love most about being part of the UFCU team is that people matter here. I’ve never worked for an organization that cares for their employees as much as their members. I believe UFCU acknowledges the importance of a healthy workplace environment and hires people of integrity and character that align with our company core values. Being surrounded with kind, caring, positive people makes for a pleasant and productive workday.

We have over 500 employees with different personality types, various cultural backgrounds, and all walks of life linked together toward the shared goal of giving our members the best experience. As an insurance service representative, I work diligently to put forth my best efforts to continue this chain and continue building relationships with our members by providing excellent service. It’s gratifying to see that my assistance has made an impact on our members lives, from something as simple as putting a smile on their face to saving them money or giving them peace of mind by assuring their assets are properly insured. At the end of the day, I can sleep better knowing I’ve made a difference.

Employee Angie R
Employee Since 2012
Title Insurance Service Representative

UFCU treats employees and Members like family.

I like how UFCU treats their employees like family. I started working at UFCU soon after college, and I didn’t expect to work here very long, especially considering my education and background are not in finance. I quickly realized that UFCU treats their employees and Members like family. I enjoy coming to work every day, and couldn’t imagine being anywhere else. I have been given a great opportunity to use the skills and abilities that I already have, and I’m constantly able to learn more.

I enjoy being able to serve our Members throughout their lives and see them grow. After 8 years here, I have gotten to know many Members very well, and I know that I am their first choice to call when they need lending help. I have been able to assist thousands of Members with their car loan needs and constantly find myself wondering if the car I am next to in traffic is a car that I helped finance.

Employee Matt R
Employee Since 2006
Title Supervisor — Consumer Lending Sales

It’s all about relationships at UFCU.

I love working for UFCU. We have such great employees here, and everyone treats it like we are one huge family. It’s so awesome to work for a company where we all have the same common goal, which is to provide our members with great service and to care for their wellbeing. Management is amazing, and from top to bottom, we are committed to excellence.

Our members make it easy to take care of them. Most of them chose us because they heard of the great service we provide, and this means they’re patient and kind to us. One of the biggest compliments we can receive is for our members to tell their friends and family about us, so we can continue to earn their business. I love hearing the stories of things going on personally and professionally with our members. What I love most are the relationships that are built on a daily basis that last and last.

Employee Ola T
Employee Since 2013
Title FSR – Lakeline

UFCU lives up to its values.

UFCU lives and thrives by its values. What drive those values are people. The adage that “relationships are all there is” is our mainstay. In Finance, we serve, support, and develop relationships with our internal members who directly serve our UFCU members. I love being a part of an organization that focuses on deepening relationships and developing its employees.

Observing people grow and develop every day is inspiring. Growing with them is rewarding. The constant growth I see in people challenges me to see things in new and different ways, and these challenges are also rewarding. In the end, the rewards I experience come from the people I connect with. People matter.

Employee Rudy R
Employee Since 2011
Title Controller

Privilege and honor

It feels great to work for a company that actively gives back to our community and puts people before profit. It is my privilege and honor to be able to be an advocate and an advisor for our members. I have the ability to make recommendations and offer advice to my members who may need someone in their corner. I have the capability to impact each of my members, build a relationship, and create a loyalty that will last a lifetime.

Employee Alex A
Employee Since 2010
Title Consumer Loan Officer

Culture of serving

I love being surrounded by people who care so much about our members’ well-being and make it a priority to look for ways to improve their lives. It’s reassuring to know that from the top-down and bottom-up, there’s a culture here of serving in the best interest of our members. I enjoy the difference I can make in a member’s life and knowing that we can provide such a benefit by doing what we do every day.

Employee Michael G
Employee Since 2011
Title Associate Financial Advisor, CFS*

* Non-deposit investment products and services are offered through CUSO Financial Services, L.P. ("CFS"), a registered broker-dealer (Member FINRA/SIPC) and SEC Registered Investment Advisor. Products offered through CFS: are not NCUA/NCUSIF or otherwise federally insured, are not guarantees or obligations of the credit union, and may involve investment risk including possible loss of principal. Investment Representatives are registered through CFS. UFCU has contracted with CFS to make non-deposit investment products and services available to credit union members.