Member Stories

At UFCU, It’s All About You

UFCU Members for more than 15 years, Geoffrey and Jeannie P believe that personal connections are what set apart the banking experience at UFCU.

“Over many years I have noticed that big commercial banks tend to see my family and me as an account number. They are only willing to help to the extent that our credit score and bank account balance allow.

University Federal Credit Union couldn’t be more different. In the 14 years we’ve been Members, we’ve always been treated like good friends. UFCU has gone above and beyond for us when traditional lenders have left us high and dry. It’s that personal contact and connection with the staff that sets them apart from any other experience we’ve had in banking. We just financed a car with UFCU and have gone through UFCU Insurance Services for our home, auto, and umbrella policies as well. We didn’t even have to change insurance companies, and we received a 5% discount!

Geoffrey & Jeannie enjoy a walk outdoorsIt's always been easy to work with UFCU. We got our kids their own checking accounts with UFCU, and they have their own debit cards. It's nice that we can go on the website and log into Online Banking and see our accounts connected in one place, and they're learning about banking and their finances at the same time. We want them to understand that when they're using their debit card, they're using real money. It's just something they have to learn over time.

When you're dealing with any vendor, you want to be as aligned with them as possible. For instance, with your health insurance company, you typically may not be aligned because the more they can deny your claims, the more profit they can make. And with a credit union, it never feels that way. You walk in and it doesn't feel like a traditional bank. People are out from behind the counter and making people feel comfortable. Every time we walk in, we feel this way.”

Name Geoffrey and Jeannie P
Members Since 2002
Services Insurance, Plus Checking, Money Market, Auto Loan, Mortgage
Representative Tiffany H