Your New Digital Experience Awaits
We have started to introduce our exciting new digital banking services to eligible members. These services will make your banking experience more convenient and easier than ever before.
Here are just a few of the features you can expect to see:
- Universal Login: One password for Online and Mobile Banking across all your devices.
- Card Management: Activate your card, change your pin, and more—all online.
- Money Movement: Deposit multiple checks at once, and send money to friends and family—including at other financial institutions.
Stay tuned to this page for the latest news and updates.
Coming Soon: Temporary Payment Freeze
Do you use Bill Pay or account-to-account transfers? Access to both Bill Pay and account-to-account transfers will be paused temporarily while we migrate payee information to the new digital experience. Don’t worry! Any payments you have scheduled during the freeze period will still be sent.
Here’s what you can expect during the temporary freeze period:
- Oct 23–27: You may not create new payees.
- Oct 27–30: You may not modify or cancel existing payments.
- Oct 31: Your accounts will be migrated and once you enroll, full access will be restored!
Please take these steps as soon as possible for a smooth transition:
- Log in to your Online or Mobile Banking.
- Verify that all Bill Pay payments and account-to-account transfers are accurately scheduled.
- Take a screenshot of all scheduled Bill Pay payees and account-to-account transfers. This will help you validate and update your information in the new digital experience.
During the temporary freeze period, we’ll be doing our best to migrate your information, and we’ll provide extra support if you need it. Once the migration is finished, here’s where you’ll find your initial payment information in the new digital banking experience:
- If you are a primary accountholder, your payees will be waiting for you in the new digital experience!
- If you are a secondary accountholder, your payees will be migrated to your primary account holder’s new digital experience, but we’ll let you know which payees were migrated. We recommend you communicate with your primary account holder to schedule future payments.
- If you have multiple accounts that take advantage of Bill Pay or account-to-account transfers, we will migrate the information from your oldest account. And we’ll let you know which payees were migrated so you’ll be able to take clear action on scheduling future payments.
If you need any help, please call (800) 252-8311 or visit any UFCU branch. We are here to help!
An Alert About Alerts
This feature has not yet been activated in the new digital experience. We are working hard to implement it for you and will let you know as soon as it’s available.
In the meantime, please consider making note of your current list of alerts. It’s quick and easy to take a screenshot for reference.
- Log in to Online Banking and select My Accounts » Alerts.
- Select My Alerts.
- Take a picture or screenshot of your list that you can reference when you are ready to set up alerts in the new experience.
Ready for the New Experience?
We’ll be reaching out to invite you to participate. A valid email address is required to enroll. Please take one of the following steps to ensure we have your current email address as soon as possible:
- Log in to Online Banking and choose Profile » Change Contact Info.
- Visit any branch and let them know you’d like to change your email address.
- Complete a change of address form and email it to members@ufcu.org.
- Contact us and a Member Service Representative will update your information for you.