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Members may enroll by self-selecting enrollment within Online Banking or Mobile Banking.
Bill Pay is free for Members with a UFCU checking account.
UFCU checking accounts are eligible.
No. Bill Pay is accessed from within Online Banking or Mobile Banking.
Online Banking or Mobile Banking is required to access Bill Pay.
Bill Pay has the same browser requirements as Online Banking. UFCU recommends the following browsers:
Mobile Banking is available to download on these mobile devices:
A payee is any company or individual to whom you make payments. Select a payee from a master payee list. If the payee does not appear on the master payee list, you may add the payee to your personal payee list.
Any payee with a US address may be paid with Bill Pay. Payees may not be tax entities, collection agencies, or court-ordered payments.
Select Bill Pay » Manage Payees. Then select Add Payee and follow the instructions.
The payment may be sent to the incorrect address, or rejected by the system if caught. If it is sent, this could result in delays in the payment being posted or the payment may not arrive at the merchant at all.
If you set up a payee with an address that is different from that shown on your payment coupon/statement, you are responsible for the late fee.
When a payee is added, the system checks for the ability to send payments electronically. Select the Manage Payees tab to view the payment method (electronic or check) for each payee.
No, you do not need to notify payees as they receive your account number and information to credit your account appropriately.
Yes. Simply set up two different payments using the same payee information.
Click Manage Payees, select the payee from your payee list, then select delete. You cannot delete a payee for which there are any pending payments.
Click Manage Payees and select the payee. Then edit the payee information.
If you have an issue with a charge on a bill, you will need to contact your payee.
Complete the following steps to submit a Bill Pay inquiry:
You will receive a reply within two business days.
Note: Completing this form does not place a stop payment. To place a stop payment, select "Request to stop and refund payment."
Each payment is debited separately.
Only bill payments issued by check are eligible for a stop-payment request. Complete the following steps to request a stop payment and refund:
Your stop-payment request will be submitted for additional processing. After submission, stop-payment requests are processed within one business day, and refunds are issued in two to three business days. A $30 stop-payment fee applies to all stop-payment requests.
An electronic payment cannot be stopped after the payment date. You can edit and/or delete a pending electronic payment before the payment date, as long as the payment displays as pending.
If you send a payment by mistake, you must contact the merchant directly to request a refund. If there's a problem with your payment as a result of an error with UFCU Bill Pay, the payment will be reissued to the correct merchant (or refunded to you), and our business partner will work directly with the merchant regarding the erroneous payment and the refund.
The money is deducted from your account at approximately 8 AM on the scheduled payment date.
If you set up a payment today, the earliest pay date will be the next business day.
On the payment date you set, the money is deducted from your UFCU account. The funds are then processed and sent to the payee either electronically or by check.
Bill Payments are processed at approximately 8 AM, Monday–Friday. Changes or deletions can be made prior to funds being withdrawn from your account, but additions will not be processed until the next business day. Payments are not processed on credit union holidays.
When you first set up your payee use your coupon or statement to enter payee and payment information. The payee does not need the actual coupon or statement. All the information they need will be included with your payment, whether electronic or check.
No. Simply establish the payment as recurring via the drop-down menu on the “Make a Payment” tab when making a payment.
The payment appears with the name of the payee and your payee account number along with the amount.
Yes. The minimum payment amount is $0.01 (one cent). The maximum payment amount per payee, per day is $25,000, or the funds available in your account at the time of payment.
Your account will be debited on the payment date, but your payees may not receive electronic payments for up to three business days, or check payments for up to seven business days.
Payments are not processed on weekends or any holidays observed by the Federal Reserve. Be aware that payees may not immediately credit payments when they receive them.
You may edit your payment before the payment date. Once the payment has been debited from your account, it cannot be changed. Any changes will be reflected on the next payment date.
Note: As long as a payment is still pending, you can cancel it.
Yes. Select Bill Pay » Payment History to see your last 360 days of Bill Payment history.
A stale dated payment is one that is correctly sent out to a payee, but the check is not cashed. It is our policy to return that money to you in full on the 95th day after the payment is issued if the check is still not cashed. We will also send you a notification with all the payment details so you can contact the payee if necessary.
Simply schedule another payment to the payee using this Bill Pay service. For security reasons, we cannot submit a payment on your behalf.
The transaction will result in a Failed Payment. Failed payments will not affect other scheduled payments.
If a single Bill Pay item requires an overdraft transfer, the system makes the transfer with no fee to you. If multiple Bill Pay items require an overdraft transfer, one aggregate transfer is made.
A single transfer will be made for all bill payments incurring an overdraft from your Line-of-Credit account with no fee to you.
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