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Last Updated: March 27, 2020 at 8:30 AM
The health and wellness of our Members and employees is of utmost importance. We are closely monitoring the Coronavirus (COVID-19) and reviewing guidance from the CDC as well as state and local authorities. We are firmly committed to doing our part to lessen the virus’ impact on our communities. Please know we are doing all we can to make sure your health is prioritized and your financial needs are met.
If you are facing financial difficulties, we are here to help, and we are offering financial relief to those affected by COVID-19:
Members with businesses may find themselves facing financial difficulties. We are here to help. For assistance related to business accounts, please call (512) 467-8080, and select option 5, then option 1. There are also special SBA assistance options for small business owners. You might qualify for an Economic Injury Disaster Loan (EIDL), which offers up to $2 million in assistance, if you meet the following criteria:
EIDL loans may be used to pay fixed debts, payroll, accounts payable, and other bills that cannot be paid because of the disaster's impact. Consider these important details:
For more information, you may also contact the SBA Disaster Assistance Customer Service Center at (800) 659-2955, email email@example.com, or visit the US SBA Small Business Guidance website to learn more. In addition to the SBA, the Austin Chamber of Commerce has put together a list of important COVID-19 resources for businesses during this time.
For the health and well-being of our Members and employees, and in compliance with federal, state, and local guidelines, all financial center lobbies are closed until further notice. We are making limited in-person appointments available as necessary.
Drive-thru locations remain open, and we are ready to provide you with teller services, including instant-issue debit cards at the following drive-thru locations:
Limited in-person appointments are available at select locations. To make an appointment, please call (512) 467-8080, and select option 8.
As a reminder, you can access your accounts remotely 24/7 via Online Banking, Mobile Banking, and Phone Banking, or access our ATM network. It can be easier and faster to manage your accounts digitally, especially given higher volumes and wait times.
We have extended Member Services hours by phone to 8 AM–7 PM, Monday–Friday to make it easier for you to reach us. (Saturday hours remain unchanged, 10 AM–2 PM). You can reach us at (800) 252-8311. Please know that call wait times might be longer than usual.
Unfortunately, bad actors are taking advantage of circumstances surrounding the Coronavirus (COVID-19). Please be wary of unfamiliar products or services, especially any that attempt to take your personal information. They might request donations, offer advice, or even solicit unproven treatments.
If you think you have fallen victim to a scam or might have given your personal, payment, or account information to a bad actor, please call Member Services at (512) 467-8080 or (800) 252-8311. We are here to help.
Follow these guidelines to keep your accounts secure:
Might I qualify for a special relief because of COVID-19? Yes. We are offering low-interest, Member Relief loans for existing Members. If you qualify, there will be no payment for up to six months. Please call (512) 498-2277 to share your situation and see how we can help.
May I skip or defer my loan payments? Yes. We are allowing Members affected by COVID-19 to skip or defer payments on existing consumer loans and credit cards. Please call (512) 467-8080 to share your situation and see how we can help. If you would like to defer payment on your auto, RV, boat, or personal loan, you may also apply online. To defer credit card payments please call (512) 467-8080.
What if I need more credit? We are allowing some Members affected by COVID-19 credit card limit increases during these difficult times. Please call (512) 467-8080 to share your situation and see how we can help.
What if I cannot pay my mortgage? We are working with Members affected by COVID-19 who need assistance with their existing UFCU mortgage payments. Please call (800) 240-4214 to share your situation and see how we can help.
Is our money safe at UFCU?
Yes. Your deposits with UFCU are federally insured by the NCUA for up to $250,000 per Member. Learn More
How long will lobbies be closed?
We are not certain. We will continue to monitor the situation. Please call us at (512) 467-8080 with any questions. We have extended our Member Services hours, and are here to help during these difficult times.
What types of transactions can I do in the drive-thru?
The following transactions can be completed at select locations: Deposits, withdrawals, transfer of funds within UFCU accounts, mortgage payments, getting a new debit card, balance inquiries, and account history.
How do I get a new debit card if financial centers are closed?
You may get a new debit card in a drive-thru at select locations.
How do I get a cashier’s check if the financial centers are closed?
You may get a new cashier’s check in a drive-thru at select locations.