COVID-19 Update

COVID-19 Update

Last Updated: March 27, 2020 at 8:30 AM

Your Well-Being Is Our Top Priority

The health and wellness of our Members and employees is of utmost importance. We are closely monitoring the Coronavirus (COVID-19) and reviewing guidance from the CDC as well as state and local authorities. We are firmly committed to doing our part to lessen the virus’ impact on our communities. Please know we are doing all we can to make sure your health is prioritized and your financial needs are met.

Financial Relief for Individuals

  • If you are facing financial difficulties, we are here to help, and we are offering financial relief to those affected by COVID-19:

    • Member Relief Loans — Low-interest, Member relief loans for existing Members are available with no payment for up to six months. Call (512) 498-2277.

    • Skipped and deferred loan payments — As needed, Members can skip or defer payments on existing consumer loans and credit cards. Call (512) 467-8080. If you would like to defer payment on your auto, RV, boat, or personal loan, you may also apply online. To defer credit card payments please call (512) 467-8080.

    • More Credit — Some Members may be eligible for credit card limit increases. Call (512) 467-8080.

    • Mortgage Payment Assistance — Members may qualify for assistance with existing UFCU mortgage payments. Call (800) 240-4214 or email

Financial Relief for Businesses

  • Members with businesses may find themselves facing financial difficulties. We are here to help. For assistance related to business accounts, please call (512) 467-8080, and select option 5, then option 1. There are also special SBA assistance options for small business owners. You might qualify for an Economic Injury Disaster Loan (EIDL), which offers up to $2 million in assistance, if you meet the following criteria:

    • Economic injury has occurred as a result of the Coronavirus (COVID-19); and
    • Your business is not able to obtain credit elsewhere.

    EIDL loans may be used to pay fixed debts, payroll, accounts payable, and other bills that cannot be paid because of the disaster's impact. Consider these important details:

    • The interest rate is 3.75% for small businesses.
    • The interest rate for non-profits is 2.75%.
    • The SBA offers loans with long-term repayments to keep payments affordable, up to a maximum of 30 years. Terms are determined on a case-by-case basis, based upon each borrower's ability to repay.

    For more information, you may also contact the SBA Disaster Assistance Customer Service Center at (800) 659-2955, email, or visit the US SBA Small Business Guidance website to learn more. In addition to the SBA, the Austin Chamber of Commerce has put together a list of important COVID-19 resources for businesses during this time.

Financial Center Lobbies Closed

  • For the health and well-being of our Members and employees, and in compliance with federal, state, and local guidelines, all financial center lobbies are closed until further notice. We are making limited in-person appointments available as necessary.

    Drive-thru locations remain open, and we are ready to provide you with teller services, including instant-issue debit cards at the following drive-thru locations:

Limited In-Person Appointments

  • Limited in-person appointments are available at select locations. To make an appointment, please call (512) 467-8080, and select option 8.

We Are Prioritizing Your Health

    • For your health and well-being, please consider staying home and taking advantage of our remote access channels. However, if you need to conduct business at a UFCU location, our representatives are ready to serve you.
    • We continue to sanitize and disinfect all surfaces and equipment based on CDC, state, and local guidelines.
    • We will adhere to all CDC, state, and local guidelines in regard to social distancing, potentially limiting the number of individuals permitted into each of our lobbies at a time, in addition to maintaining safe distances.
    • Our representatives are sanitizing their hands, workspaces, and supplies after every transaction and interaction.
    • We are encouraging employees to exercise good hygiene and sanitation practices.

Digital Services

  • As a reminder, you can access your accounts remotely 24/7 via Online Banking, Mobile Banking, and Phone Banking, or access our ATM network. It can be easier and faster to manage your accounts digitally, especially given higher volumes and wait times.

We’ve Made it Easier to Call Us

  • We have extended Member Services hours by phone to 8 AM–7 PM, Monday–Friday to make it easier for you to reach us. (Saturday hours remain unchanged, 10 AM–2 PM). You can reach us at (800) 252-8311. Please know that call wait times might be longer than usual.

Beware of Fraudsters

  • Unfortunately, bad actors are taking advantage of circumstances surrounding the Coronavirus (COVID-19). Please be wary of unfamiliar products or services, especially any that attempt to take your personal information. They might request donations, offer advice, or even solicit unproven treatments.

    If you think you have fallen victim to a scam or might have given your personal, payment, or account information to a bad actor, please call Member Services at (512) 467-8080 or (800) 252-8311. We are here to help.

    Follow these guidelines to keep your accounts secure:

    • Check your accounts online every day for unauthorized activity.
    • Contact your financial institution immediately to report any unauthorized activity.
    • Never respond to unsolicited requests for your credit or debit card number. When in doubt, call the number on the back of your card.
    • Do not click links in emails from sources you do not know. Make sure the anti-malware and anti-virus software on your computer is up-to-date.
    • Be wary of emails claiming to be from the Centers for Disease Control and Prevention (CDC) or experts saying that they have information about the virus. For the most up-to-date information about the Coronavirus, visit the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).
    • Research before donating to charitable donations. It is best to rely on known organizations. Do not be rushed into a donation, and do not make a donation in cash.
    • Be aware of fraudulent “investment opportunities.” The US Securities and Exchange Commission (SEC) has warned of promotions via online and social media platforms that claim the products or services of publicly-traded companies can prevent, detect, or cure coronavirus and that the stock of these companies will dramatically increase in value as a result. These claims are untrue.
    • Do not take calls from unknown individuals or companies claiming to offer treatments or work-at-home opportunities. Do not press any keys or bother listening to robocalls. Simply hang up.
    • Rely on trusted sources for news and information. Misinformation and rumors abound during times like these. Scammers, and sometimes even well-meaning people, share information that has not been verified. Before you pass on any information, do some fact checking by contacting trusted sources.


  • Might I qualify for a special relief because of COVID-19?
    Yes. We are offering low-interest, Member Relief loans for existing Members. If you qualify, there will be no payment for up to six months. Please call (512) 498-2277 to share your situation and see how we can help.

    May I skip or defer my loan payments?
    Yes. We are allowing Members affected by COVID-19 to skip or defer payments on existing consumer loans and credit cards. Please call (512) 467-8080 to share your situation and see how we can help. If you would like to defer payment on your auto, RV, boat, or personal loan, you may also apply online. To defer credit card payments please call (512) 467-8080.

    What if I need more credit?
    We are allowing some Members affected by COVID-19 credit card limit increases during these difficult times. Please call (512) 467-8080 to share your situation and see how we can help.

    What if I cannot pay my mortgage?
    We are working with Members affected by COVID-19 who need assistance with their existing UFCU mortgage payments. Please call (800) 240-4214 to share your situation and see how we can help.

    Is our money safe at UFCU?
    Yes. Your deposits with UFCU are federally insured by the NCUA for up to $250,000 per Member. Learn More

    How long will lobbies be closed?
    We are not certain. We will continue to monitor the situation. Please call us at (512) 467-8080 with any questions. We have extended our Member Services hours, and are here to help during these difficult times.

    What types of transactions can I do in the drive-thru?
    The following transactions can be completed at select locations: Deposits, withdrawals, transfer of funds within UFCU accounts, mortgage payments, getting a new debit card, balance inquiries, and account history.

    How do I get a new debit card if financial centers are closed?
    You may get a new debit card in a drive-thru at select locations.

    How do I get a cashier’s check if the financial centers are closed?
    You may get a new cashier’s check in a drive-thru at select locations.

Payment Deferment