Member Stories

Robyn S joined UFCU after her grandfather, a retired entrepreneur and long-time business owner, took the time to explain the difference between credit unions and banks. As a teacher herself, Robyn appreciates the time they take at UFCU to make sure Members are educated and informed.

I didn’t have all my documents for my auto loan application, but Janice took care of me, told me what to get from home, and stayed with me from 3 to 6:30 on a Friday night. She was so kind and professional.

I finally got fed up with the changes, charges, indifference, and lack of personal service I got from traditional banks. UFCU is a genuine community of people who live in Austin and believe in cooperative solutions.

The Wheels101 training at UFCU gave me the confidence to negotiate almost $2,000 off the price of my first new car. I had never tried to bargain for a car before, and it was the most empowering experience.

I already had mortgage funding approved from another bank when I found out about UFCU’s terrific rates. Tom kept me in close communication, and UFCU worked its magic in record time, with great customer service the whole way.

Ben S has been playing music professionally for more than 30 years, and now he’s helping to preserve Austin’s authentic music scene.

Joseph V moved from San Antonio to attend St. Edward’s^® University right after high school. He and his parents found the UFCU booth at an orientation event, opened checking and savings accounts, and the rest is history.

Jim B financed his dream with a home equity loan, and made a 'behind-the-house' addition to his historic cottage in Travis Heights.

When college started, I realized keeping track of my finances was going to be my responsibility. UFCU really, really helped me. I am on the right track for the future, and by the time I graduate, I won't be overwhelmed by debts or loans.