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The purpose of this Policy is to protect the employees and members of University Federal Credit Union (Credit Union) and its Credit Union Service Organization (CUSO) from abusive members.
This Policy is not enacted to restrict the rights or freedoms of any individual, group or class, but rather to address specific unacceptable conduct in order to assure the rights and protection of Credit Union and CUSO employees and the general membership.
The Board of Directors believes all members and employees should be able to conduct business without fear of harassment or abusive conduct as a result of their membership, association or employment with the Credit Union or CUSO. The Board of Directors recognizes UFCU’s and the CUSO’s outstanding reputation is due in large part to the loyalty, commitment, and continued efforts of its employees and members.
Accordingly, the Board is committed to treating the employees and members of the Credit Union and CUSO with the respect they deserve and is committed to endeavoring to maintain a work environment free from any type of abusive conduct.
In the event any member of UFCU or the CUSO engages in any type of abusive conduct, the President or his or her designee, on behalf of the Board and in the President's or his or her designee's sole discretion, is hereby authorized to impose sanctions against any member who engages in any type of abusive conduct.
In that regard, any or all of the following sanctions may be imposed against a member who has engaged in abusive conduct:
For purposes of this Policy, "abusive conduct" includes, but not by way of limitation, any of the following conduct:
In the event any shared branch guest member engages in any type of abusive conduct as described above, the President or his or her designee, on behalf of the Board and in the President's or his or her designee's sole discretion, is hereby authorized to impose sanctions against any shared branch guest member who engages in any type of abusive conduct.
As part of the Credit Union Service Corporation (CUSC) National Shared Branching Network, Management will follow CUSC’s Refusal of Service to Guest Members policy when imposing guest member sanctions.
This Policy is reviewed periodically by the Board of Directors to determine if revisions are needed. The Board of Directors receives an annual report by the President or his or her designee with regard to actions taken pursuant to this Policy.