Money Market FAQ
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To help verify identities and comply with federal regulations designed to prevent financial crimes, UFCU requires anyone making an in‑branch deposit to any account to present:
- A valid, government-issued photo ID or another acceptable form of identification
- Any additional identifying information required under federal law
If you are unable to provide a valid photo ID, your in-branch deposit transaction may be denied.
If you need to make a deposit without a photo ID, consider an electronic option instead. Work with the account owner to determine what will work best. Common alternatives include ACH transfers, secure digital payment solutions (such as Apple Pay®, Google Pay™, Samsung Pay™, PayPal™, VISA®, and others), or peer‑to‑peer platforms like Zelle® and Plaid®, which UFCU supports. Learn more at UFCU.org/DigitalWallet.
UFCU team members are always available to help if you have questions or need guidance.
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If you temporarily misplace your debit card, lock your card in Digital Banking using Card Keeper™. Log in to Digital Banking, choose Card Keeper™ » Manage Cards and select the card you want to manage. Then click the toggle to lock or unlock your card.
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Card Keeper™ is a Digital Banking security feature that gives you complete control over your cards. You can temporarily lock or unlock a misplaced card, update your PIN, and view spending limits — all in one secure place.
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If you already enrolled in a Credit Coach account with UFCU, you can link your account in Digital Banking.
- Log in to either Online Banking or the Mobile app
- Find the credit score widget and click Enroll
- Click ‘Already have an account? Login’ and follow the steps
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Please visit UFCU.org or contact UFCU directly for the latest information on this loan program.
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We encourage you to visit an official government site for the latest information on the shutdown.
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Yes. UFCU maintains strict confidentiality with all Member information and will handle your request with care and discretion.
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We recognize that even a short disruption can cause financial stress for some Members. We encourage Members to contact us as soon as they anticipate difficulty so we can provide support.
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Each application is reviewed by a loan officer. The process is quick, and our team will work with you to determine eligibility and next steps.
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Some loan processing may slow down due to IRS and SSA verification delays. Please follow our standard loan application process or contact us for additional guidance.
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These benefits are expected to continue, but processing of new applications and customer service may be delayed.
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UFCU is activating its Emergency Loan Program to support Members impacted by a potential federal government shutdown. This program will provide immediate funds to help bridge income gaps. Contact us to learn more.
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Bonus Points Earned Bonus Points Issued Spring (March-May) July Summer (June-August) October Fall (September-November) January Winter (December-February) April -
You can make free online Bill Pay payments to pay domestic businesses directly from your accounts. Select Pay & Transfer, then choose Pay a Bill. Note that the free Bill Pay service is not available for international payments.
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Log into Online Banking and navigate to Profile Settings > My Profile. Open the Trusted Browsers tab, which lists the browsers you have registered. Click Remove for any browser you don’t use anymore. Updating your list restores the passcode requirement for future logins on those device-browser combinations.
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Yes. You can register the current device-browser combination with us as a “trusted browser” for Online Banking and skip the one-time passcode during future logins. To register your browser during login, provide the MFA passcode and click Submit, then select the check box for Yes before continuing. For 30 days, you will not be prompted for the MFA passcode on this device-browser combination.
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For your convenience, you can skip the one-time passcode by registering your current device-browser combination as a “trusted browser.” To register your browser: start the login process; provide your MFA passcode and click Submit; then select Yes to trust the browser before continuing. For the next 30 days, you will not be prompted for the MFA passcode when you log in on that device-browser combination.
If you prefer that your browser continue to require the password, select No when asked to trust the browser. If you want to remove a browser you already trusted, log into Online Banking and navigate to Profile Settings > My Profile. Open the Trusted Browsers tab, which lists all the browsers you have registered. Click Remove for any browser you don’t use anymore.
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- Log in to Online Banking or the Mobile app.
- Select Pay & Transfer » Pay a Bill.
- Select the Biller Name of the biller you want to update.
- Click the trash can icon and then click confirm to delete this biller.
- Click the + symbol or Add Biller
- Search and click your desired biller
- Fill out the missing information and click Next
- Select the UFCU account you want to make payments from and enter the amount you want to pay.
- Click the arrow next to the amount to set up reoccurring payments.
- Confirm the information is correct and click Pay.
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Log in to Online Banking or the Mobile app and select Card Management or tap Cards, select the card, tap Replace Card and follow the prompts.
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On the account summary page under the header there is a “Sort By” option. By default, this is set to “Account Type”. If you click and change to “Account Number”, you will see your accounts sorted by account number. In this view, your credit cards and loans are grouped together, and your checking and savings are grouped together. Once you finalize your preference, it will save on the device being used. You will need to set up your preference in both Online Banking and the Mobile app to see it reflected across all devices.