Digital Banking FAQ
What if the app doesn’t take a photo of my check?
If Mobile Deposit takes an unusually long time to capture your check, verify that the check is on a dark surface in bright light. Adjust your device’s distance from the check to fill the camera frame. If it still doesn’t take the photo, tap Manual in the top right header, align the check within the screen, then tap the frame screen to take the photo manually. Verify that the images are clear before submitting the check.