Digital Banking FAQ

Log into Online Banking and navigate to Profile Settings > My Profile. Open the Trusted Browsers tab, which lists the browsers you have registered. Click Remove for any browser you don’t use anymore. Updating your list restores the passcode requirement for future logins on those device-browser combinations.

Yes. You can register the current device-browser combination with us as a “trusted browser” for Online Banking and skip the one-time passcode during future logins. To register your browser during login, provide the MFA passcode and click Submit, then select the check box for Yes before continuing. For 30 days, you will not be prompted for the MFA passcode on this device-browser combination.

Log in to Online Banking or the Mobile app and select Card Management or tap Cards, select the card, tap Replace Card and follow the prompts.

On the account summary page under the header there is a “Sort By” option. By default, this is set to “Account Type”. If you click and change to “Account Number”, you will see your accounts sorted by account number. In this view, your credit cards and loans are grouped together, and your checking and savings are grouped together. Once you finalize your preference, it will save on the device being used. You will need to set up your preference in both Online Banking and the Mobile app to see it reflected across all devices.

It is not possible to change your username through Online Banking or the Mobile app. Please contact Member services at (800) 252-8311 for assistance.

Yes. You can use your UFCU account or your credit or debit card to fund PayPal, Google Pay, Venmo, Cash App, and Apple Cash.

Requests and transfers are processed Sundays through Thursdays at 5 PM (excluding federal bank holidays).

Your name must be listed on the external account to be able to connect to it. If the financial institution you add uses electronic verification, setup can be completed immediately:

1. Select » Transfer To/From Your External Accounts.
2. Select Make a Transfer » To » Add External Account.
3. Search for your other banking institution.
4. Enter your username and password for the other banking institution.
5. Agree and sign in.
6. Retrieve and provide the security code if prompted.
7. Select the account you want to link to. Select Continue.

If the financial institution you add does not use electronic verification, you must use the manual verification process. This can take one or two business days. To verify your account manually:

1. Select » Transfer To/From Your External Accounts.
2. Select Make a Transfer » To » Add External Account.
3. Select My bank is not on the list.
4. Enter the name on the account, routing number, account number, and account type.
5. Select Continue. We will send a micro-deposit to the external account.
6. After you receive the deposit, select Transfer To/From Your External Accounts.
7. Select Verify, then enter the first four characters of the reference code.

Yes. You can transfer funds to and from your domestic accounts at other financial institutions within the United States via Online Banking or the Mobile app. Select Pay & Transfer » Transfer To/From Your External Accounts. You will need to know the other institution's routing number along with your account number or login credentials. Note that this service is not available for international payments.

Yes! Within the Mobile app, select Cards in the bottom toolbar. Slide to select from among the cards registered to you and lock or unlock each with the toggle. This feature is available to UFCU Mobile app users with an active UFCU debit or credit card.

We encourage anyone whose card is lost or stolen to block the card immediately to reduce the chance of a fraudulent transaction.

IMPORTANT: Locking your card is not a replacement for reporting the loss or theft of the card. Call us at (512) 467-8080 or (800) 252-8311 to file the report.

Contact your mobile service provider to end service immediately if you believe that someone has gained access to your device. Then, contact us so that we can disable the Mobile app on that device for added peace of mind.

A passcode allows you to access the Mobile app without providing your full credentials each time you log in. At the same time, it prevents someone from accessing the app if your phone is left unlocked. You can change your passcode by selecting More in the bottom toolbar or by selecting "Forgot passcode?" after you open the Mobile app.

After successfully submitting a deposit with Mobile Deposit, keep the check in a safe place for at least ten days. After that, destroy it.

After logging in to the Mobile app, select Pay & Transfer » Deposit a Check. Then select the file folder at the top of the screen to view your deposit history. 

Funds deposited through UFCU Mobile Deposit are processed like all other deposits, so they are subject to our Funds Availability Policy (PDF). View your deposit history to see your deposit status.

Your current deposit limits are displayed in the app when you start a mobile deposit.

If Mobile Deposit takes an unusually long time to capture your check, verify that the check is on a dark surface in bright light. Adjust your device’s distance from the check to fill the camera frame. If it still doesn’t take the photo, tap Manual in the top right header, align the check within the screen, then tap the frame screen to take the photo manually. Verify that the images are clear before submitting the check.

Place the check face-up on a flat, evenly lit, solid-color surface. Confirm the account to be deposited into then tap Front to display the frame. Mobile Deposit automatically focuses and takes a photo of your check after it is properly aligned. Or you can choose to manually take the photo by tapping the screen. Turn the check over and tap Back to display the frame. Align the check and wait for the app to take the photo. Confirm the dollars-and-cents amount that is on the check face (Mobile Deposit inserts the decimal). Submit and confirm your deposit.

Before taking the photo, endorse the check and write the phrase, “For Mobile Deposit Only” on the back of your check.

Mobile Deposit works with Android and iPhone mobile devices. Older iPhones and devices without cameras are not supported. Your device’s camera must have auto-focus (not fixed focus).