Credit and Debit Card FAQ

How can I request a replacement card?

  1. Log into Online Banking or the Mobile app.
  2. In the top toolbar, select Cards » Manage Card.
  3. Select the card you want to replace.
  4. In the Self-Service section, click Replace.
  5. Select the reason. If you choose Lost or Stolen, the current card is blocked, and a new card number is issued. If you choose Damaged, it will have the same number as the old one. Note that you always have the option of picking up a replacement card from any branch.
  6. Confirm or change the mailing address.
  7. Click Order New, then OK.
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