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If you are having trouble getting your accounts to sync with Quicken or Quickbooks follow the steps provided in these instructions:
If you continue to have difficulties after completing the steps, please contact your personal finance manager for further troubleshooting:
Furthermore, we will continue to work with other personal finance managers to resolve syncing issues as quickly as possible. We will update these FAQs as more information is available.
Your financial security is of utmost importance to us. The requirements for your password are designed to protect you against unauthorized and fraudulent access to your accounts. Our goal is to ensure that you create a password that will not easily be guessed or "brute-forced" with special software.
Beyond creating a password that meets our standards, we have several practices we encourage you to follow:
There are some features of Online Banking that require pop-ups to be enabled, including access to some linked pages, and viewing or printing some eDocuments, such as eStatements.
If you do not want to allow pop-ups for all websites, you may add the following sites to your list of Allowed sites via your browser settings:
To view pop-ups successfully, you must also enable pop-ups on any installed browser toolbars.
Online Banking might be experiencing intermittent issues. If you cannot access Online Banking, you may access your accounts through one of our alternative channels:
No, it's free.
Yes. Any joint owners on your account can create their own Login ID and password to access Online Banking.
Yes. Any authorized signers on your account can create their own Login ID and password to access Online Banking.
You will receive your existing Login ID and can proceed with the normal log in process.
Once you have created your new password, you can proceed with the normal log in process.
Security codes are an extra layer of protection for Members. You might be given a temporary security code and asked to report it back to us any time we deem it appropriate to verify your identity for your security. Some common examples include enrolling in Online Banking, logging in from a new or previously unused computer or device, and resetting your password. To make this process as convenient as possible, you may choose to have your code delivered via text message or email.
For your security, Online Banking requires you to obtain a new security code from unrecognized devices. To bypass this requirement, you can select "Remember this Computer" during the log-in process.
No. Your temporary security code grants one-time access only.
Your temporary security code expires after 4 hours. So you must proceed with the process within 4 hours, or you will need to request a new code.
If you do not promptly receive a temporary security code, verify your contact information and request another security code. If the problem continues, please contact us immediately.
If you choose to receive your temporary security code via text message, the message will be delivered from a 512 area code.
If you choose to receive your temporary security code via email, the message will come from firstname.lastname@example.org.
You might choose to “remember this computer” when you are using a private computer in a secure area. Selecting this option means that the next time you log in from the same computer or device, you will be able to proceed without any additional steps. If you do not “remember this computer,” you will be required to verify your identity using a temporary security code each time you log in from the same computer or device.
For security, only the last three digits of your account number are displayed within Online Banking.
SSL Encryption is active on the Web Server, which currently allows and supports 128-bit encryption. Your browser will display a lock or unbroken key, indicating that you have reached the secure area. For added security, UFCU will only support 128-bit SSL encryption. Please update your browser to 128-bit encryption.
*Note: For additional information regarding security, or to view security certificate information for UFCU's Online Banking servers, click the Security button or Security folder in your browser while logged in to Online Banking.
To ensure your security, you will be logged out of each Online Banking session after 15 minutes of inactivity. You will be presented with an option to continue your session 90 seconds prior to being logged out.
Google Authenticator generates two-step verification codes on your phone. If enabled, in addition to your password, you’ll also need a code generated by the Google Authenticator app on your phone to log in to Online Banking. Visit the app store from your mobile device to learn more about Google Authenticator.
Yes. Online Banking requires that your browser has cookies enabled.
This article on the Google site explains how to enable cookies in many different browsers.
To update your contact information, please email us via your secure Online Banking eMailbox, call us, or stop by any location.
To add new contact information, please email us via your secure Online Banking eMailbox, call us, or stop by any location.
To delete your contact information, please email us via your secure Online Banking eMailbox, call us, or stop by any location.
You should see all of your accounts when you log in to Online Banking. If you think one of your accounts is not displaying, please contact us.
Enter your login ID and password at the Online Banking login page.
If you have multiple accounts, you can switch between them easily by clicking Switch Account in the upper right corner of Online Banking.
Even if you only have one UFCU account, you can click Switch Account to quickly return to the Online Banking dashboard.
UFCU keeps about one year of checking, savings, and loan history available for viewing with Online Banking.
Yes. You have the ability to transfer funds to and from your accounts at other financial institutions through UFCU Online Banking. Select Transfers » To/From Other Institutions. You will need to know the other institution's routing number along with your account number.
The maximum amount that can be transferred to or from Non-UFCU Accounts is $10,000.
Before you can schedule transfers to a newly setup Financial Institution, you must verify that you have access to the destination account by providing us with identification data.
The identification data consists of deposit and withdrawal transfers originated by the system for a random amount (less than $1.00). These identification transactions will be generated on our next processing date.
After these verification transactions are posted at the receiving financial institution, select Transfers » To/From Other Institutions. Then select Manage Accounts to verify the payee by entering the transaction amount. Once verified, you may begin using this new financial institution. The financial institution will be removed from the system if it is not verified within 45 days.
Requests and Transfers are processed Sunday — Thursday at 7 PM (excluding federal bank holidays).
In Process — The identification transactions have not been generated.
Verify — The verification system has generated the identification transactions. You can click Verify after the receiving institution has posted the verification deposit and withdrawal amount.
Locked — You reached the maximum number of invalid verification attempts. Once it has been removed, you'll be able to add the setup again to restart the verification cycle. You can send a secure email by selecting eMailBox within Online Banking or Contact Us for further assistance.
Currently you can retrieve 84 months of eStatements.
No, there isn't a charge for viewing your eStatement online. However, the statement copy fee applies to all other types of statement copy requests (please refer to the fee schedule for more information).
EStatements are usually available the first business day of the month. Log in to Online Banking and select My Accounts » Statements & Documents.
After you choose the eStatement you would like to view, the eStatement will open in a new browser window where you will be able to print the document. You might need to install the most recent Adobe software and allow pop-ups.
No. When your account is set to generate an eStatement as your statement delivery method, you will not receive your statement via US mail. If you would like to also receive paper statements, please visit a financial center or contact us.
Contact us by phone. A representative can modify your account for you.
Select My Accounts » Transaction History. Then click the magnifying glass icon next to the check you want to view and the image will be displayed. (Note that UFCU checks cashed or deposited at a UFCU financial center counter, and checks written to a merchant that are converted to electronic payment will not be available online.)
No, there isn't a charge to view your check images online. However, the check copy fee applies to all other types of check copy requests. (Please refer to the fee schedule for more information.)
Yes, both the front and back of the check will be displayed.
Although you can use a browser other than Microsoft Internet Explorer, the Online Banking website is designed using Microsoft technologies. Members should run the latest version of Microsoft Internet Explorer (version 9.0 or higher) in order to provide full functionality of the Online Banking website. eDocuments are only available in PDF format. You may need to install the most recent Adobe software and allow pop ups in order to view/print these eDocuments including eStatements.
UFCU recommends using Internet Explorer 9.0 or higher, Firefox 52.0 or higher, Chrome 57.0 or higher, or Safari 9.0 or higher.
Go to the University Federal Credit Union website, UFCU.org, enter your login ID and password into the login form, and click Log In.
UFCU Online Banking gives you the ability to download transactions from your UFCU account into many personal finance money managers. Contact your product vendor to troubleshoot problems using their product.
UFCU Online Banking is compatible with current and the previous two versions of a Personal Finance Manager solution. If your Personal Finance Manager is older than two versions back, we recommend you upgrade to a newer version.
Yes. Log in to Online Banking and enroll in our Bill Pay service. See Bill Pay FAQs for more information.
While we strive for 24/7 Online Banking access, we occasionally must schedule downtime.
Should you have urgent banking needs, please contact us during normal operating hours.
All other features of Online Banking are available.
Possible system maintenance; all Online Banking features will be unavailable.
Any other service disruptions will be announced as they are scheduled.
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