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Austin, TEXAS, August 17, 2022 — UFCU, Austin’s largest locally owned financial institution, has named Janice Matthews associate vice president of retail & lending experience, a new position for the 85-year-old not-for-profit cooperative. In her new role, Matthews will focus on optimizing UFCU’s retail and lending operations to ensure an exceptional Member experience.
Matthews joined UFCU in 1998 as a financial services representative, serving Members at the Dobie branch (now the University branch) while attending The University of Texas at Austin. For 15 years, she held branch manager positions at four UFCU Austin branches. In 2016, she was named regional manager. Most recently, as director of retail experience, Matthews applied her extensive understanding of Member needs, delivering exceptional experiences, and building strong operations to create and lead the retail experience team. She holds a bachelor’s degree in child development and family relationships from The University of Texas.
“Janice is a humble, open, and collaborative leader with a deep commitment to excellence, consistency, continuous learning, and Member growth. Both Members and co-workers regularly share the transformative impact she has had in their lives,” said UFCU Executive Vice President of Member Experience Chris Turnley. “With her rich understanding of our Members, services, and channels, combined with a heart for employee development, Janice is a strong addition to our executive team.”
As a Member-owned, not-for-profit financial cooperative, UFCU is passionate about changing lives and strengthening communities. With more than 351,000 Members in Central Texas and Galveston County and total assets under management exceeding $4.4 billion as of June 30, 2022, UFCU offers a variety of products, services, and education programs to empower Members in achieving financial health.