Member Services

Quick Service Guide

You can access your accounts without ever leaving home through Online Banking, Mobile Banking, and Phone Banking. Use this page to find out which transactions you can complete remotely or from your car.

Sometimes, you can’t avoid an in-person appointment. When planning your visit, confirm that the service is available and schedule a time by calling (800) 252-8311. Your health and safety —and that of our employees—always come first. To reduce risk, we may occasionally change our hours or services at some locations, and we’ll publish those changes here. Thank you for your understanding.

Transaction Online Banking Mobile Banking Phone Banking
Account Inquiries Yes Yes Yes
Account or Credit Card Fraud No No Yes
Account Transfers Yes Yes Yes
Bill Pay Yes Yes No
Block/unblock Card Yes Yes * No
Certificates (Open or Close) Yes No No
Check Orders Yes No No
Close Account Yes No No
Credit Card Cash Advance Yes Yes * Yes
Credit Card Limit Increase Yes No No
Credit Card Payments Yes Yes Yes
Deposits No Yes No
Find my Account Number Yes Yes No
Find UFCU Routing Number Yes Yes No
IRA Account Inquiries Yes Yes Yes
Loan Applications Yes No No
Loan Payments Yes Yes Yes
Loan Payments via Non-UFCU Accounts Yes Yes * No
Member Service Inquiries Yes Yes * No
Mobile Banking Password Reset No Yes No
Mortgage Application Yes No No
Mortgage Payments Yes Yes * Yes
Online Banking Password Reset Yes No No
Statement Copies Yes No No
Stop Payment (Check) Yes No Yes
Transfer Funds - My Accounts Yes Yes Yes
Transfer Funds - Other Members Yes Yes Yes
Transfer Funds - Other Institutions Yes Yes No
Travel Notes Yes Yes * No

* This feature is available only on the Mobile Banking app released on August 13, 2020.

Anytime Banking

Mobile Banking
Online Banking

In-Person banking

Lobby Appointment
Austin Metro
M-F: 9 AM–5 PM
Sat: None
M-Th: 8 AM–4 PM
Fri: 8 AM-5 PM
Sat: None

Curbside Service
Austin Metro
M-F: 9 AM–5 PM
Sat: None
M-Th: 8 AM–4 PM
Fri: 8 AM-5 PM
Sat: None
Austin Metro
M-F: 9 AM–6 PM
Sat: 9 AM - 2 PM
M-F: 8 AM–5 PM
Sat: 9 AM–1 PM
Member Services
M-F: 8 AM–5:30 PM
Sat: 10 AM–2 PM

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