Member Stories

Regaining Control

Justin C opened his first account with UFCU when he was 12 years old, and has been with UFCU ever since. Over the years, he’s learned a lot about managing his finances and has even conquered identity theft.  

Justin talking with a friend.“I ran into the first major financial problem of my life when I applied for my very first credit card. What should have been a simple educational process to build my credit turned into a massive headache when I found out that there was already significant credit history attached to my social security number. Someone had stolen my identity.

None of this was apparent at first, because the problem presented itself as something else entirely. Enter Derion. I never thought I would think of one person as my banker, but if I could pick anyone, he'd be the guy. He's friendly and charismatic, and when you get down to it, he actually cares.

Derion worked with me for over six months until we finally resolved all of the problems with my account. The two of us did a lot of sitting down together, calling the credit bureaus, and dealing with so many frustrating situations. Every step of the way, Derion was there. He was supportive and willing to do whatever it took to solve my problems.

At the end of the process, I walked away with my credit card and none of my former credit problems. This type of interaction has consistently been my experience at UFCU, and I would happily recommend them to anyone.”

Member Justin C
Member Since 2000
Services Checking, Savings, Credit Card
Representative Derion J