Member Stories

A Difference in Service

Growing up in Austin, Jordan J has always been familiar with UFCU. Still, when it came time to choose a financial institution, he shopped around before finally choosing UFCU with confidence.

“I don't know if it's because I’ve been a Member for so long or maybe because I'm a native Austinite, but what tends to happen when I work with UFCU is that I get what I need quickly and easily. I've never had a problem. I can’t count how many times I’ve been on the phone or at my branch and my response to the person helping me is along the lines of ‘Really? You do that? It’s that easy?’

Jordan works on his laptop.

I use the mobile app for a lot of my banking. I love the app. I check it every morning when I come in and double-check it later in the day too. It’s just part of my routine.  And beyond the tools, there’s a difference in service with UFCU. 

Aside from my first car loan, I’ve financed an RV with UFCU. That’s kind of a special type of loan. Sometimes they can be personal loans, sometimes auto loans. I didn’t know what to do. I brought all the information to UFCU. They just understood it better than I did. So they helped me out, told me what to do, and it was super easy. I looked up and said, ‘So it's ours?’ And that was it! It was ours. It was fantastic.

I also handle my business finances through UFCU. I’m a voice actor with my own business, and I love what I do. I should say I love the voice acting part. Honestly, I don't like the finances part of owning my own business. It was a little intimidating to leave the security of the corporate world and a secure job to go out on my own. So I really needed a financial partner I could lean on, someone local that I could trust. I wanted to set it up and kind of, you know set it and forget it! Because of my history with UFCU, that’s exactly what I did. I walked in, laid my cards out, and just started my business this year. I’m proud of my company, J-Vox Voice-Over Services.

If you pressed me really hard to complain about UFCU, I suppose I might ask: ‘Where’s your fast-track, drive-thru lane for Members with business accounts? Ha!’ When I was a kid growing up, I remember waiting in the drive-thru lane at my mom’s big bank and watching the business types passing us by. I thought by the time I became an entrepreneur, I’d get to use a fast lane. But there’s no special fast lane at UFCU. They treat all their Members the same. Really, that’s why I choose UFCU. My entire experience with UFCU has been perfect. It’s just been great.”

Member Jordan J
Member Since 2000
Services Free Checking, Business Checking, Auto Loan, Vehicle Insurance