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Our phone services are designed to help you access your accounts however you bank, whenever you want, wherever you are. Whether you want to speak to a representative or use our free, automated system, our improved Member verification process and enhanced phone services make it easier than ever.
Our new system eliminates the need for a multi-question verification process. After you enroll and create your new, unique PIN, every single call you make to UFCU will be routed more quickly, more efficiently, and more securely than ever. The phone services upgrade provides the following new options for managing your accounts 24/7:
The phone services upgrade will also provide the following new options for managing your accounts 24/7:
Enroll now to set up your unique verification PIN for faster phone services and easier access to your UFCU accounts and representatives… however, whenever, wherever you bank.
The next time you contact us, we can set you up to take advantage of these services.
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Once the new phone system is live, you’ll be able to take advantage of these new services immediately. You’ll have faster access to your accounts or a representative the next time you call. Enroll Now
We improved our verification process so that when you call us, we can offer reduced wait times, enhanced account security, and more efficiency so we can get you talking to the right representative with fewer transfers.
Yes, this is a secure method. It’s similar to you having your own unique PIN for your debit card. Please remember this PIN is unique for every Member regardless of how many accounts you have or if you share an account with another Member. Never share your PIN with anyone, not even another Member on your joint account. Your unique PIN will allow you access to all accounts you have rights to.
If you feel your PIN has been compromised, please contact us right away. We can help you set up a new PIN to ensure your security.
If you enter a PIN incorrectly, the new phone system will ask you if you forgot your PIN. At that time, you can choose to have a new temporary PIN sent via email or text to allow for a new PIN to be created. You can also stop by any location or contact us any time to ask for help updating your PIN.
No. Please do not share your PIN with any other individual.