Changing Lives. Strengthening Communities.

In 2020, UFCU Members, employees, and partners embodied grit, creativity, and resilience like never before. Bound together by an unwavering commitment to our communities, we responded to the unprecedented hardships of COVID-19 and emerged stronger than ever.

Explore Our 2020 Efforts Download the Annual Report (PDF file that opens in a new window)

UFCU employees assemble goods for family holiday meals through the UFCU DO GOOD program.


Lives Impacted

Committed to Service Because Relationships Matter

Our goal in 2020 was to restore stability and support community resilience. With our continued focus on financial health, we delivered invaluable products and services for our Members, and we worked with our community partners to advance our goals in higher education, housing affordability, and gainful employment, ultimately touching the lives of more than 350,000* people.


Members Benefitted

With You, Through Every Challenge

From our roots in the Great Depression to the devastating effects of COVID-19, UFCU was built for tough times. During this global pandemic, we listened to our Members and responded by enhancing some of our key products and services to meet their most critical needs. Members took advantage of low-interest relief loans, skipped loan payment options, extended mortgage payment assistance, and more to get the support they needed during unprecedented times.


Community Jobs Saved

Small Business, Powered by UFCU

As a local, Member-owned cooperative, investing in the communities we serve is critical to our mission. Last year demanded perseverance from our local businesses, and UFCU responded. By offering Paycheck Protection loans, waived account fees, extended credit, and deferred loan payments, we helped small businesses weather the COVID-19 storm and saved more than 3,000 local jobs.

Evolving to Serve Members in Every Circumstance

The pandemic created enormously difficult situations for individuals and businesses across the globe. UFCU employees demonstrated inspirational grit, perseverance, and flexibility not just to help Members stay afloat but to help them continue moving forward.

Advocating for Social Justice

UFCU is proud to be a part of the credit union movement that advocates for social justice and financial inclusion. In June 2020, UFCU joined the Credit Union National Association in the stand against racism and discrimination.

Innovation Driven by Perseverance

Creative technologies empower our Members to do business in new ways, ensuring safety and confidence even under unprecedented constraint.

The House That Credit Unions Built

The COVID-19 pandemic gave new meaning to the value of home. Driven by the vision of housing stability for all, UFCU formed a coalition of local credit unions and, alongside Austin Habitat for Humanity, we made history with the first home built by credit unions only. Today, first-time homeowner Kirsten K is thriving in a new home designed to meet her unique needs.

Helping Change the World — Student by Student

UFCU’s $1 million investment in The University of Texas at Austin Texas One Stop for Enrollment Services will grant students access to the services and support they need to navigate every step of their UT journey.

Empowering Employment

Collaborative partnerships with organizations like Goodwill Central Texas help our neighbors achieve vital financial health and employment goals. Goodwill knows success requires reliable employment, a stable income at a living wage, and access to other resources.

Uplifting Local Students

In 2020, universities were able to keep essential commitments, and students were better equipped to thrive, thanks to donations made by UFCU, our employees, and other partners. Every opportunity for education is a personal opportunity to succeed.

People Helping People — It’s in Our DNA

In 2020, we were challenged to create new ways to serve our Members and the community. In response, UFCU doubled down on our mission of “people helping people” and focused on relationships we’ve built over time. Whether it’s in support of our Members, colleagues, or our partners in the community, UFCU employees are empowered to serve wherever their time, talent, and treasure is needed. Our DO GOOD program provides the outlet they need to carry our mission to our neighbors and beyond.

* All dollar and data totals as of December 2020