2019 Credit Card Update
Learn more about all the ways your credit card is changing.
On January 22, 2019, we started mailing new UFCU credit cards to our business account credit cardholders so they can take advantage of our improved credit card offerings, benefits, and rewards. Each new card will have its own unique credit card number, so individual account activity will be distinct from the activity of other cardholders on the account.
To ensure you receive your new credit card, please verify we have your correct mailing address on file through Online Banking or by contacting us today.
What’s Changing Now and What You Need to Do
Your new VISA® credit card replaces your current UFCU credit card. Your new card comes with many benefits, as well as a new credit card number, expiration date, security code, and PIN. You’ll need to complete the following steps after you receive your new card(s):
- On or after February 25, 2019, call (866) 928-5450 to activate your card(s). Your current card(s) will be deactivated on February 25, 2019. Once you activate your new card, the balance on your current card will transfer automatically.
- Destroy and discard your previous card(s).
- Contact all merchants, billers, and service providers who rely on your credit card(s) and provide the new account information to them. This might include your wireless, cable and/or internet providers, insurance companies, highway toll accounts, and any online merchants with whom you shop regularly.
- As of February 22, 2019, your account information will no longer be available via eZCard. Instead, you will have access to all of your accounts via UFCU Online Banking and Mobile Banking. Current Online Banking and Mobile Banking users will notice all business credit cards included in their list of accounts beginning February 25, 2019. If you are not currently enrolled in Online Banking or Mobile Banking, visit UFCU.org/go/enroll to get started.
- Only authorized signers on your account will have access to details via Online Banking and Mobile Banking.
What’s Not Changing for Your Business
- We’re committed to service. You can continue to call or stop by any location for help with your account.
- Each card on your account will continue to have a separate statement and its own minimum payment amount.
- There is no cost to you. You will not be billed or charged for your new card(s).
- Your new card will have the same great benefits and rewards as your previous card, and possibly more.
- We’re committed to your security. You still get 100% liability protection on any fraudulent activity, so you can enjoy total peace of mind.
What's Coming Soon
As a steward of your financial resources, UFCU continually refines products and services to best meet your needs. With this in mind, we have some exciting improvements planned for your UFCU credit card account. Authorized signers can expect the following improvements in the future:
- You will have more options via Mobile Banking: The Mobile Banking app will show your UFCU credit card transaction history, and allow you to protect your card using CardKeeper™.
- Your Digital Services will be updated in real time: Online Banking and Mobile Banking will allow real-time balance information and payments to your credit card balance.
- You’ll receive enhanced Member Services: Our Member Services representatives will be able to assist you more quickly when you have questions about a transaction.
We are excited to bring you these and other improvements, including an enhanced rewards program. Expect to see additional communications from us as we make these improvements a reality.
Enjoy All the Benefits of Your UFCU Visa Credit Card
With your new card, we hope you’ll enjoy these enhanced services and benefits:
- One APR for purchases and cash advances
- Fee-free balance transfers
- Low cash advance fees
- Cash advances for up to 25% of your credit limit
- Worldwide acceptance
- Cardholder inquiry service
- Lost or stolen card reporting
- Emergency card replacement and emergency cash disbursement
- Travel and Emergency Assistance, including Travel Accident Insurance
- Auto Rental Collision Damage Waiver
- Zero Liability
- Roadside Dispatch®
- 100% liability protection on fraudulent activity
- Real-time decisions to approve your transactions
- Instant notification when a transaction is deemed risky
If you have any questions about your UFCU credit card, contact us anytime. We’re happy to help.