Tools & Advice

Business Credit Card Reissue Center

2019 Credit Card Update

Learn more about all the ways your credit card is changing.

Beginning January 22, 2019, we started mailing new UFCU credit cards to our business account credit cardholders so they can take advantage of our improved credit card offerings, benefits, and rewards. Each new card will have its own unique credit card number, so individual account activity will be distinct from the activity of other cardholders on the account.

To ensure you receive your new credit card, please verify we have your correct mailing address on file through Online Banking or by contacting us today.

What’s Changing Now and What You Need to Do

Your new VISA® credit card replaces your current UFCU credit card. Your new card comes with many benefits, as well as a new credit card number, expiration date, security code, and PIN. You’ll need to complete the following steps after you receive your new card(s):

  1. On or after February 25, 2019, call (866) 928-5450 to activate your card(s). Your current card(s) will be deactivated on February 25, 2019. Once you activate your new card, the balance on your current card will transfer automatically.
  2. Destroy and discard your previous card(s). 
  3. Contact all merchants, billers, and service providers who rely on your credit card(s) and provide the new account information to them. This might include your wireless, cable and/or internet providers, insurance companies, highway toll accounts, and any online merchants with whom you shop regularly.
  4. As of February 22, 2019, your account information will no longer be available via eZCard. Instead, you will have access to all of your accounts via UFCU Online Banking and Mobile Banking. Current Online Banking and Mobile Banking users will notice all business credit cards included in their list of accounts beginning February 25, 2019. If you are not currently enrolled in Online Banking or Mobile Banking, visit UFCU.org/go/enroll to get started.
  5. Only authorized signers on your account will have access to details via Online Banking and Mobile Banking.

What’s Not Changing for Your Business

  • We’re committed to service. You can continue to call or stop by any location for help with your account.
  • Each card on your account will continue to have a separate statement and its own minimum payment amount.
  • There is no cost to you. You will not be billed or charged for your new card(s).
  • Your new card will have the same great benefits and rewards as your previous card, and possibly more.
  • We’re committed to your security. You still get 100% liability protection on any fraudulent activity, so you can enjoy total peace of mind.

What's Coming Soon

As a steward of your financial resources, UFCU continually refines products and services to best meet your needs. With this in mind, we have some exciting improvements planned for your UFCU credit card account. Authorized signers can expect the following improvements in the future:

  • You will have more options via Mobile Banking: The Mobile Banking app will show your UFCU credit card transaction history, and allow you to protect your card using CardKeeper™.
  • Your Digital Services will be updated in real time: Online Banking and Mobile Banking will allow real-time balance information and payments to your credit card balance.
  • You’ll receive enhanced Member Services: Our Member Services representatives will be able to assist you more quickly when you have questions about a transaction.

We are excited to bring you these and other improvements, including an enhanced rewards program. Expect to see additional communications from us as we make these improvements a reality.

Enjoy All the Benefits of Your UFCU Visa Credit Card

With your new card, we hope you’ll enjoy these enhanced services and benefits:

  • One APR for purchases and cash advances
  • Fee-free balance transfers
  • Low cash advance fees
  • Cash advances for up to 25% of your credit limit
  • Worldwide acceptance
  • Cardholder inquiry service
  • Lost or stolen card reporting
  • Emergency card replacement and emergency cash disbursement
  • Travel and Emergency Assistance, including Travel Accident Insurance
  • Auto Rental Collision Damage Waiver
  • Zero Liability
  • Roadside Dispatch®
  • 100% liability protection on fraudulent activity

If you have any questions about your UFCU credit card, contact us anytime. We’re happy to help.

Frequently Asked Questions

+ Expand All

  • + Will my rewards transfer to my new credit card?
  • + Are there additional costs or fees associated with this new card?

    No. There are no costs or fees associated with your new card.

  • + Is my account number changing?

    Yes, your new card comes with a new credit card number, expiration date, security code, and PIN. Once your new card arrives, please contact all merchants, billers, and service providers who rely on your credit card and provide the new account number to them. This might include any of the following:

    • Merchants who regularly bill your credit card through automatic or recurring payments
    • Merchants or online shopping sites who have your credit card information on file
    • Any bill pay service you use to regularly pay a bill
    • Any third-party money management tools you use to track your spending
  • + Are my account terms changing (interest rate, credit line, fees, grace period, or payment due date)?

    Most cardholders’ account terms will remain the same. However, some cardholders will have a change to their payment due date. If you have a due date change, the details will be communicated to you in your March statement.

  • + When will I receive my new card?

    We will be mailing new cards beginning January 22, 2019. Please call (866) 928-5450 on or after February 25, 2019 to activate your new card. Once you activate your new card(s), the balance on your current card will transfer automatically.

  • + My new business credit card(s) have not arrived yet. Should I be concerned?

    If you have not received your new card(s) by February 8, 2019, please contact us and we’ll be happy to help.

  • + When can I start using my new card?

    Once you activate your card on or after February 25, 2019, you may begin using it immediately.

  • + Can I still use my current UFCU business credit card?

    Please continue to use your current card through February 25, 2019. On or after February 25, 2019, call (866) 928-5450 to activate your new card. Once your new card is activated, the balance on your current card will transfer automatically. Your previous card will be deactivated on February 25, 2019, and we recommend you destroy your previous card at that time.

  • + What should I do with my previous card?

    Once you’ve received and activated your new Visa card, destroy and discard your previous card.

  • + Am I receiving a new card because my old card information was compromised?

    No. We take the security and protection of your information very seriously. Your new card is a result of our taking the first step toward providing you the latest Visa features and benefits, while also preparing for additional improvements to how we’ll service your account in the future.

  • + What will happen with automatic or recurring payments on my previous card?

    Any automatic or recurring payments connected to your previous credit card will no longer be valid. Your new card comes with a new account number, expiration date, security code, and PIN. Once your new card arrives, please activate your card, contact all merchants, billers, and service providers who rely on your credit card, and give your new account information to them. This might include any of the following:

    • Merchants who regularly bill your credit card through automatic or recurring payments
    • Merchants or online shopping sites who have your credit card information on file
    • Any bill pay service you use to regularly pay a bill
    • Any third-party money management tools you use to track your spending
  • + What will happen to any payments I had set up with a bill pay service on my previous card?

    Any payments you had set up with a bill pay service on your previous card will no longer be valid. Your new card comes with a new credit card number, expiration date, security code, and PIN. Once your new card arrives, activate your card on or after February 25,2019, and contact all bill pay service providers and give your new account information to them.

  • + Will this impact my credit score?

    No. The issuance of this new card will not impact your credit score. Similar to the way your current card works today, we will continue to include your balance and your credit line in our monthly report to the credit bureaus, and your account will appear on your credit bureau report as a revolving credit card. The credit bureaus will display your current balance and your credit line.

  • + Will my new Visa card be accepted by all merchants?

    Most likely, yes. Visa is accepted at millions of locations worldwide and gives you access to cash at ATMs displaying the Visa/PLUS symbol.

  • + Can I still see my account through eZCard?

    No. As of February 22, 2019, your account information will no longer be available via eZCard. Instead, you will have access to all of your accounts via UFCU Online Banking and Mobile Banking. If you are not currently enrolled in Online Banking or Mobile Banking, visit UFCU.org/go/enroll to get started.

  • + What will happen to payments I set up previously with eZCard?

    Any recurring payment scheduled to your credit card balance from a UFCU account on the scheduled due date will continue to process. But payments to credit card balances from other financial institutions, payments scheduled on days other than the due date, and one-time payments scheduled after February 22, 2019 within eZCard will not be processed.