Letters from Leadership
December 30, 2016
This past year was a remarkable one in many respects. While the holiday
season always prompts a bit of reflection and gratitude, I am particularly
thankful for you, our Members, as I look back on this past year.
I’m grateful for our Members who inspire our organization to be
the extraordinary credit union we have become. Last year as we
celebrated our 80th birthday, we impacted the lives of thousands of
families. Here’s just a snapshot of what we did together in 2016.
At the urging of long-time Member David P, we
installed an ATM on Riverside Drive. After
just a few months, it became evident that
David’s intuition was right on. The Riverside ATM
quickly became one of our busiest. David played his
part as a valuable Member of our cooperative and made
a real difference by sharing his ideas and confirming
what we already knew: Our Members know best.
Based on your feedback, we added staff to improve service
at three financial centers and opened a brand new location
at Gregory Gym on The University of Texas campus.
We also extended membership to the faculty, staff, and
students who attend or work for Austin Community
College. As an institution chartered on the UT campus,
both of these accomplishments are special to us.
This year, we made great advances in our technology
services, including launching our Digital Specialist
program. This new service makes it easy to have
personal, face-to-face time with an expert who is ready
to listen to your concerns and respond with answers.
Our digital specialists can help you get up and running
with Online and Mobile Banking. For now, you can
call or go online to set a meeting with a specialist.
We ended the year with the special honor of being named
Austin’s #1 Mortgage Company by the Austin Business
Journal. Our team of loan officers listened to the needs
of many of our Members and then successfully guided
them to home ownership. I’m proud to be part of that.
There is one outstanding constant that runs through all of these achievements: You. Our mission is to provide for
the well-being of our Members. How do we do that? By
listening, by understanding that you must be at the center
of everything we do, and by responding to your feedback.
With the dedication and willingness of Members like
you and David P, we can continue to build on 2016’s
successes. We can strengthen our cooperative and
vitalize our community. We depend on you, not just as
Members but as owners of this incredible cooperative
effort we call University Federal Credit Union.
The next time you have an idea, reach out. We’re
hoping to identify every opportunity to be of better
service. We strive to listen, learn, and implement the
best ideas that come from you and from our more
than 600 employees who work hard every day on your
behalf. We’re working to deliver some great things in
2017, including a more modernized Online and Mobile
Banking experience, more superior, technology-based
products, and expanded digital service offerings.
I’m honored to lead you and grateful to learn from
you, be of service to you, and continue to provide
for the well-being of you and your families.
Tony C Budet (This article originally appeared in the Winter 2017 edition of Currency Affairs.)