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All UFCU locations will be closed Thu, Nov 26, 2020 for Thanksgiving Day.
You may soon receive a survey asking you how well UFCU is serving you and your family. This survey should take less than 5 minutes to complete. Every response will be reviewed, and your feedback will help us understand what we are doing well and how we can better serve you. We want to assure you that UFCU is very protective of your information, and you will not be asked to provide any account information.
We look forward to receiving your feedback!
Example of the survey invitation:
How can I verify that the survey is legitimate and not a fraud attempt?
Use any or all of the following methods to verify the legitimacy of your survey:
Who is sending these survey invitations?
All member survey invitations are sent on behalf of UFCU by Satmetrix Systems. Your information is used by Satmetrix for survey purposes only.
Is my information secure?
UFCU is very protective of your private information. Your survey responses are secure, and you are not asked to provide any personal or account information.
What if I do not want to receive any survey invitations?
If you do not wish to receive member surveys, simply click the Opt-Out link in the survey invitation.
How will this feedback be used?
Your feedback provides us with valuable information to identify areas where we can better serve you and enhance your UFCU experience.