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Announcements | February 27, 2015

Member Surveys

You may soon receive a survey asking you how well UFCU is serving you and your family. This survey should take less than 5 minutes to complete. Every response will be reviewed, and your feedback will help us understand what we are doing well and how we can better serve you. We want to assure you that UFCU is very protective of your information, and you will not be asked to provide any account information.

We look forward to receiving your feedback!

Example of the survey invitation:

Example of a survey letter

Member Survey FAQs

How can I verify that the survey is legitimate and not a fraud attempt?

Use any or all of the following methods to verify the legitimacy of your survey:

  • The email address is from: support@feedback.satmetrix.com
  • The email includes UFCU contact information: “Should you have any questions or concerns about the authenticity of this email, please contact us at Austin (512) 467-8080, Galveston, (409) 797-3300, US Toll-Free (800) 252-8311 or membership@ufcu.org.”
  • The invitation is from: Yung V. Tran, Executive Vice President

Who is sending these survey invitations?

All member survey invitations are sent on behalf of UFCU by Satmetrix Systems. Your information is used by Satmetrix for survey purposes only.

Is my information secure?

UFCU is very protective of your private information. Your survey responses are secure, and you are not asked to provide any personal or account information.

What if I do not want to receive any survey invitations?

If you do not wish to receive member surveys, simply click the Opt-Out link in the survey invitation.

How will this feedback be used?

Your feedback provides us with valuable information to identify areas where we can better serve you and enhance your UFCU experience.