Member Service

Cady C joined UFCU when she first arrived in Austin in the late 70s and has been a Member ever since. Her children’s first savings accounts and, much later, first car loans were with UFCU. Cady says she joined for the service and ultimately sticks around because she’s proud of what her financial institution does for the community.

Justin C opened his first account with UFCU when he was 12 years old, and has been with UFCU ever since. Over the years, he’s learned a lot about managing his finances and has even conquered identity theft.  

I can't remember a time when I haven’t been satisfied with the help I've received from UFCU representatives.

Several years ago, Stacie C went through a tough divorce. Her credit score was devastated, her car was repossessed, and she was in serious need of a vehicle. Stacie decided she had to get back on financial track. She went to UFCU with a lot of questions and little hope, but soon discovered that it is indeed possible to see real results in a short time.

Annabel M decided to open an account at UFCU because she had heard great things from her friends. When she finally visited a financial center, she confesses to being impressed by the staff’s attention to detail, the helpful advice, the friendly attitudes — and the free coffee.

Gloria D wasn’t altogether sure about all the ways UFCU could help her at first. Now a Member for about 18 years, she feels confident that she’s taking advantage of the credit union difference.

Mark P joined UFCU more than four decades ago when he was in graduate school. The prompt assistance and sincere personal attention he receives keeps him coming back year after year.

The people at UFCU are extremely helpful, patient, and very pleasant to work with—and they gave us an amazing deal on our auto loan.

Elizabeth first came to UFCU for automobile insurance, and quickly decided to transition all of her banking services to UFCU.

The UFCU Westlake Village center offers the most personable banking experience of any financial institution I've ever used. There is that small-town sense of knowing and being known.

Robyn S joined UFCU after her grandfather, a retired entrepreneur and long-time business owner, took the time to explain the difference between credit unions and banks. As a teacher herself, Robyn appreciates the time they take at UFCU to make sure Members are educated and informed.